Solution Consultant - job 1 of 7

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As a member of our Commercial Solution Consulting team, you will have a major impact on our future success through your pre-sale support of core solutions on the ServiceNow platform. You will be the first point of contact in a pre-sales engagement, guiding revenue growth for our products with the support and partnership of Sales, Product Management, and the Executive Team. This is a hands-on role for a solution consultant who can go wide and deep on solution delivery and solution positioning during sales cycles, with a strong understanding of how to leverage the ServiceNow platform and AI technologies to address customer needs.

What you get to do in this role:

• Serve as the first point of contact in pre-sales engagements, representing the ServiceNow platform and its core solutions.
• Support product sales as a technical and domain expert of a client-facing sales team.
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs.
• Answer product feature and technical questions from customers, channel partners, and ServiceNow colleagues.
• Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement.
• Provide feedback to product management about product enhancements that can address customer needs and guide additional value.
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team.
• Stay current on competitive analysis and market differentiation.
• Support marketing events including executive briefings, conferences, user groups, and trade shows.
• Articulate the value proposition of the ServiceNow platform and its AI capabilities to prospective customers.
• Demonstrate a strong understanding of how AI can be applied to solve business problems within the ServiceNow ecosystem.

In order to qualify for and be successful in this role, you should have:   

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 2+ years of pre-sales solution consulting or sales engineering experience.
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions.
• Experience working collaboratively with product management, product marketing, partners, and professional services.
• Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence.
• Strong presentation and communication skills, with the ability to effectively convey technical concepts to both technical and non-technical audiences.
• A solid understanding of the pre-sales process and the ability to manage complex sales cycles.
• Experience positioning and demonstrating the value of enterprise software solutions.
• Knowledge of AI technologies and their application in business contexts.
• Must reside in the Bay Area, CA

For positions in this location, we offer a base pay of $91,800 - $142,350, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. 

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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