Change Management Specialist - Finance

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Team:

The Finance Business Product Management Organization is transforming the way business outcomes are achieved by leveraging scale, agility, and efficiency in ServiceNow’s internal landscape. As the world around us evolves, so do we. We are redefining leadership with a product mindset, embracing cutting-edge digitization and AI initiatives to position Finance as a competitive differentiator for ServiceNow. Our focus is on delivering seamless next-generation workflows that emphasize operational rigor, enabling us to scale across the enterprise and accelerate ServiceNow’s journey to becoming the defining enterprise software company of the 21st century.  

What you get to do in this role:  

To continue our rapid growth, we have created a Change Management Specialist role that will develop and deliver core organizational change management capabilities for the Finance organization.  This role will lead change management and training initiatives for key transformation priorities and help our finance audience increase their skills and deliver value to their business partners.  Key programs include implementations of connected enterprise planning, close process automation, new tax and treasury capabilities, and finance-wide AI initiatives.

We are looking for a self-motivated, action-oriented professional experienced in change management and training that knows the importance managing the people-side change to achieve business outcomes in partnership with the broader program team.  The ideal candidate has a background in leading change initiatives for finance organizations and is experienced in supporting the development and delivery of strategic process and automation change solutions that enable our finance organization to deliver efficiently, effectively, and profitably.  In addition, this individual should possess experience with AI transformation, strong interpersonal skills, with the ability to support multiple projects in a hands-on manner.  This role requires a deep understanding of how people experience change and a passion for creating positive user experiences throughout the transformation journey.

Key Responsibilities

• Work with cross-functional teams at the outset of programs to enable understanding and effective use of change and communications tools that drive successful employee adoption and achieve business goals.
• Apply a structured change methodology to build change management plans that execute against defined change strategies and are aligned to overall program plans.
• Define and manage stakeholders, their engagement, and communications throughout the program.
• Create communications collateral (FAQs, talking points, etc.) to support leadership messaging and to engage employees in understanding and adopting the change.
• Define training needs and develop content for various audiences - providing training and other enablement and creative engagement activities – to include, but not limited to: change strategies, asset development, ILT and VILT training, e-training/videos, job aids, user guides, and adoption communication campaigns.
• Contribute to development and maintenance of knowledge sharing and management across multiple mediums (e.g., SharePoint, Dashboards, eLearning, etc.)
• Build communications and change management best practices across programs with a focus on human centered employee experience.
• Develop and implement strategies to mitigate resistance to change, address employee concerns, and foster a culture of adaptability and resilience

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5+ Years in change management experience driving finance process and automation programs
• Experience with enterprise finance software such as Anaplan, SAP, Blackline, Kyriba and finance-oriented AI tools. highly preferred
• Experience and knowledge of change management principles, methodologies, and tools (Prosci certification preferred)
• Experience with communications and training content material development, deployment, and delivery using multimedia and graphics tools, such as Adobe Captivate, Articulate Storyline 360, Camtasia, Adobe Creative Cloud, etc.  
• Proven ability to collaborate with and influence both leadership and working teams, demonstrating authority and credibility to act, make sound decisions and drive alignment
• Experience with developing modern, creative digital change strategies designed to maximize engagement and embed adoption.
• Proactive, hands-on delivery and customer first mindset
• Demonstrated experience working in a deadline driven environment with the ability to quickly learn and execute
• Highly proficient in Microsoft applications (Word, PowerPoint, Excel, IE, Outlook), particularly skilled in PowerPoint presentations

FD21

For positions in this location, we offer a base pay of $121,700 - $213,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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