Program Manager Lead- Corporate Interiors

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. 

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success. 

Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. 

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world. 

Excellent opportunity for a motivated and experienced Corporate Real Estate professional to be part of Turner & Townsend’s growing Program Management team in New York.  

Turner & Townsend is in search of an ambitious and diligent Program Manager Lead to manage their portfolio of projects within the Americas. You will be tasked by our client with managing a Capital Investment plan between of $50m - $100m, being the primary escalation for internal and external stakeholders, ensuring consistent and globally aligned processes and playbooks, and overseeing the governance, controls, and execution of the associated Capital Projects, including direct oversight of the Project and Cost management delivery teams.   

*This is a hybrid opportunity requiring 3 days in office.*

Role and Responsibilities  

• Responsible for the development and approval of the strategic business case prepared for and covering all projects or programs within execution and delivery scope. 
• Responsible for the definition and the fulfillment of benefits, objectives and realization / success criteria aligned to the approved strategic business case. 
• Responsible for gathering, recording and the agreement there of the execution and delivery scope requirements documented in an overall program charter or execution plan. 
• Responsible for documenting the approved program organizational structure and decision-making hierarchy.   
• Responsible for defining the program RACI inclusive of function and organizational roles and responsibilities 
• Responsible to produce and maintain the overall program framework / playbook – the document is inclusive of the program execution plan and delivery methodology.  
• Responsible for maintaining tools and templates aligned to the agreed program execution plan and delivery methodology.  
• Responsible for the analysis, prioritization, and control of projects and programs in line with the strategic objectives and team and organizations capacity to deliver. 
• Responsible for producing collateral that supports key decision-making relating program and project prioritization. 
• Responsible for the management of the intake process and the adoption of new projects or programs as part of the strategic business case or capital investment plan.  
• Responsible for the management of resource planning and resource forecasting aligned to the strategic business case or capital investment plan.  
• Responsible for identifying strategic portfolio and program stakeholders, maintaining communication, influencing stakeholder involvement, and obtaining input as required. 
• Escalation point of contact for program and execution stakeholders. 
• Responsible for influencing the use of the defined process and procedures by the execution teams as part of their delivery approach at each phase of the project or program. 
• Responsible for gathering design requirements of the client, end user and stakeholders and documenting in a project or program specific brief as part of the initial definition phase. 
• Responsible for validating corporate standardization with respect to design is used to achieve efficiency and best value.   
• Oversight of identifying delivery and execution stakeholders, maintaining communication, influencing stakeholder involvement, and obtaining input as required.  
• Oversight of the day-to-day stakeholder interface assuring that projects are delivered to time, cost and quality targets. 
• Oversight of obtaining all project funding required prior to the initiation capital works aligned to governance structure. 
• Oversight of the coordination of submission and the obtainment of planning consents, permits and authorizations carried out in a systematic and planned manner.   
• Oversight of the contracting strategy which considers all aspect of the requirements and that motivates performance and assures the delivery of required outcomes.  
• Oversight of the procurement approach that is objectively managed and leverages data as part of pre-qualification, tender and evaluation through to contract award. 
• Oversight of managing that obligations within the contract are delivered in a planned and organized way. 
• Oversight of managing a detailed control schedule that is developed in accordance with a master schedule.   
• Oversight of monitoring connected projects risks and opportunities and assessment of their cost and schedule impact.   
• Oversight of management, identification and implementation of connect projects mitigation plans identified for critical risks and opportunities.  
• Oversight of managing the process for handing projects over to operational teams in an effective integrated manner. 
• Oversight of the management of the efficient close out of a project including an analysis of outturn cost, schedule, and lessons learned exercise used to inform future projects. 
• Oversight of the management, identification and implementation of strategic and program improvement initiatives, lessons learnt and best practice. 
• SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

• Bachelor's degree in construction management, engineering, project management, or a related technical field. 
• Proven record of successfully implementing processes and procedures on construction projects or programs.  
• Experience with managing a program of connected projects successfully with a collective value of $50M to $100M. 
• Competent user of data management software and systems for data management, analytics, and quality assurance 
• Self-motivated and dependable. Must have the ability to prioritize workload and be organizationally astute.  
• Demonstrate experience communicating and managing with multiple internal and externa stakeholders such as design teams, client corporate real estate teams and contractors. 
• Demonstrate the ability to successfully complete and present program reports to Clients and articulate progress, change, key risks, issues and critical factors in a concise manner. 
• Ability to work in an agile manner with other stakeholders in a dispersed multi-disciplined environment, contributing to teamwork and a willingness to work in a spirit of partnership.  
• Excellent oral, written and presentation skills, with an ability to develop, communicate and gain ownership for a clear vision and direction  
• An articulate leader with business insight to balance commercial objectives against program compliance requirements.  
• Requires the ability to lead a team to setup, mobilize and deliver a capital investment plan, program, or pipeline of connected projects.  
• Requires the ability to successfully lead the planning, development and execution of a program or a pipeline of connected projects. 
• Demonstrable senior program or project management experience of complex multifaceted projects, including design management, performance management of contracts and optimizing the procurement process. 

The salary range for this full-time role is $160K-$190K per year. Ranges are determined by role and level and represent a good faith effort to provide a fair and equitable salary. This range is a reflection of base salary only, not of a total compensation package.  Please note Turner & Townsend reserves the right to pay more or less than the posted range, depending on candidate’s experience and qualifications. 

*On-site presence and requirements may change depending on our client's needs*

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. 

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at www.turnerandtownsend.com/ and https://www.heery.com/

All your information will be kept confidential according to EEO guidelines.

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