Loyalty & Rewards Program Manager, PAR Retail

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description: 

The Loyalty & Rewards Program Manager (AKA Associate Technical Program Manager) plays an integral part in guiding PAR Retail's customers to achieve their business objectives utilizing the Open Commerce platform. You will work collaboratively across Customer Success, Product, and Data & Insights teams to thoughtfully interpret data, strategically present recommendations to increase adoption of new and existing functionality, and precisely implement program designs. No two days will be the same in this role and your excitement for creatively approaching new challenges will make you successful.

Position Location:

• Remotely based in the USA within one of the following cities:

  • Philadelphia, PA

  • New Hartford, NY

  • Austin, TX

  • Chicago, IL

  • Minneapolis, MN

• You must be located within driving distance of a major airport as you may be needed to travel via air from time to time for onsite customer visits

Reports To: 

Director, Technical Program Management

What We’re Looking For:

Requirements:

• 1-3 years professional experience

• Bachelor’s degree or equivalent

• Ability to work across a variety of internal teams to help deliver outcomes for our customers

• Desire to grow into a larger role on the PAR Retail team

• Interest in customer engagement and how digital programs help to build stronger customer relationships

• Strong writing, communication, organization and facilitation skills

• Detail-oriented self-starter, capable of prioritizing in a fast-paced environment and pursuing solutions

• Ability to meet deadline and to consider both big picture strategy and minute, tactical details

• Value quality and consistency, with an emphasis on continued personal and professional growth

• Passionate about understanding your customers’ targeted business outcomes and making them successful

• Obsession with the details, with finding and squashing risk, with seeking solutions that work for your customer and PAR Retail's business, and offering proactive support

• Willing to approach unfamiliar problems with an openness and determination to learn new skills and subject matter

• High emotional intelligence and interpersonal skills

Additional skills:

• Ability to explain technical concepts, risks and issues in a business-friendly manner that helps cross-functional teams understand and take action

• Experience with customer relationship management

• Basic knowledge of SQL is a plus, but not required

Unleash your potential: What you will be doing and owning:

• Understand PAR Retail's technology platform and products and work with other Technical Program Managers to help customers leverage key functionality to drive business results

• Support Customer Success Team in confidently, and carefully coordinating implementation details, and onboarding requirements for multiple customer accounts

• Support Technical Program Management team in delivering customer reporting, producing insightful analysis of program data, and communicating data-driven recommendations to customers

• Work with PAR Retail's Product & Engineering teams to understand, test and communicate future and new platform functionalities

• Demonstrate the desire to learn industry trends, best practices and challenges in order to contextually evaluate customer program performance

• Support Customer Success Team in producing case studies for internal and external use

• Anticipate stakeholder concerns and other risks, in order to bring attention to the team for resolution

Interview Process:

• Interview #1: Video Screen with Talent Acquisition Team

• Interview #2: Video interview with the Hiring Manager (via MS Teams)

• Interview #3: Video interview with the Team (via MS Teams)

• Interview #4: Video Interview with VP of Customer Success (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.