Training Manager

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

Who We Are

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

Serve Robotics is seeking an experienced Training Manager to lead the design, delivery, and continuous improvement of operations training programs for our team that executes last mile robot delivery operations in major US markets. This role is pivotal in ensuring our frontline operators, field technicians, and support staff are equipped with the skills, knowledge, and confidence to deliver safe, efficient, and high-quality service with our robotic delivery fleet.

As Training Manager, you will collaborate closely with Operations, Safety, Engineering, and People teams to standardize processes, maintain compliance, and build a scalable training framework that supports company growth. We’re looking for a proven leader with strong operational instincts, a bias for action, and the ability to inspire and develop a front-line team while making data-informed decisions in a high-growth, fast-moving environment. This leader will be pivotal in building and executing a training program that allows for fast onboarding and scaling for a fast growing publicly traded start up.

Responsibilities

Program Development & Delivery

• Design, implement, and manage training programs focused on operational excellence, safety, and compliance for all levels of operations staff.

• Develop onboarding curricula for new hires, as well as refresher and upskilling programs for existing employees.

• Incorporate hands-on, classroom, and digital learning methods to meet diverse training needs.

Process Standardization & Documentation

• Create and maintain standard operating procedures (SOPs) and training manuals for operational workflows.

• Ensure training aligns with evolving robotics technology, delivery protocols, and regulatory requirements.

• Ensure required safety training is implemented and tracked to align with region specific safety training requirements.

Evaluation & Continuous Improvement

• Monitor and assess training effectiveness through performance metrics, feedback, and field audits.

• Introduce data-driven improvements to enhance employee readiness, productivity, and safety outcomes.

• Partner with leadership to identify skills gaps and develop targeted training solutions.

Collaboration & Leadership

• Serve as the primary liaison between Operations, Engineering, and HR for all training-related initiatives.

• Train and mentor field trainers, supervisors, and managers to reinforce a culture of learning and operational excellence.

• Champion a safety-first mindset across the organization and put in place systems to measure effectiveness of safety culture.

Qualifications

• 5+ years of experience in training, operations, or learning & development, ideally in logistics, robotics, or technology-driven industries.

• Proven experience and understanding of OSHA general industry standards (29CFR1910)

• Strong track record of designing and delivering classroom-based and virtual training programs.

• Excellent communication and facilitation skills, with the ability to translate complex technical concepts into practical learning experiences.

• Knowledge of adult learning principles and training evaluation methods.

• Comfort with operational tools and dashboards; familiarity with BI platforms, spreadsheets, and scheduling tools

• Experience in safety training, compliance, or regulated industries.

• Ability to thrive in ambiguity and scale systems and processes in a fast-evolving operation

• Strong analytical skills; proficient in Google Sheets, Jira, and ThoughtSpot (or equivalent BI tools)

What Makes You Standout

• Experience in robotics, last-mile delivery, autonomous vehicles, or similar operational environments.

• Familiarity with learning management systems (LMS) and e-learning development tools.

• Continuous improvement and lean six sigma experience in a fast paced start up environment