Partner Success Manager

About us

SearchStax is a leading cloud-native search platform enabling web teams to deliver powerful search in an easy, fast, and cost-effective way. We are on a mission to make powerful search easy for enterprises across the globe. We are self-funded and profitable.

Our products are used by 600+ brand-name customers. The search market is growing fast. We feel we are uniquely positioned to continue to lead the search market for many years to come. 

Our team is composed of smart, driven subject matter experts who love to collaborate and solve problems in new / creative ways. We value the importance of bringing diverse backgrounds and interests to the collaboration process. We prioritize work-life balance and strive to promote an energizing and healthy environment. 

Our Values 

• Ownership

• Lead humbly

• Results focused

• Customer Obsession

• Embrace and drive change

• Innovation and continual Improvement

About the Role

We are looking for a Partner Success Manager to build and scale our partner enablement program from the ground up. This is a net new role in a high-growth start-up, requiring a unique mix of strategic thinking and hands-on execution. You will design, implement and follow a partner framework that enables our partners to effectively onboard, manage, and grow customer relationships and ultimately drive measurable success for our shared customers.

You will establish processes, metrics, and engagement models, while developing deep relationships with executives, delivery teams, and operational leaders at partner organizations. The ideal candidate is scrappy, data-driven, and process-oriented, yet equally comfortable thinking big-picture to create a scalable, repeatable partner success model.

If this sounds like you, let’s talk!

What You Will Do

• Build the Partner Success Enablement Program from the ground up - including processes, playbooks, certification and enablement resources that empower partners to manage the customer lifecycle directly

• Train and onboard new partners and ensure ongoing training to help partners stay current with updates and enhancements to products or services

• Establish partner success metrics (adoption, retention, revenue impact) and implement tracking, reporting, and review processes

• Serve as a key liaison for partner delivery teams to foster strong relationships and ensure alignment on shared initiatives

• Plan and deliver regular partner enablement sessions, workshops, webinars, and certification programs

• Create partner-specific success metrics, health scoring models, and value realization playbooks

• Standardize and update documentation related to partners

• Design and implement onboarding and training programs for new partners to accelerate time-to-value for shared customers

• Conduct regular business reviews to measure performance, identify opportunities, and address challenges

• Foster relationships with key partner stakeholders - from executives to sales reps - to drive engagement and alignment on shared goals

• Collaborate cross-functionally with sales, marketing, product, and support to ensure partners are equipped with the right tools, content, and product knowledge

• Serve as the Voice of the Partner, internally, advocating for partner needs and influencing program improvements and product roadmap

• Build feedback mechanisms to continuously evolve success frameworks based on partner insights

• Continuously refine processes and best practices to improve partner engagement and scalability

• Own governance processes for program changes and cross-functional alignment to deliver a consistent, high-quality partner experience

• Build forecasting models of Partner ARR

What You Must Have 

• 5+ years experience in Partner Success, Channel Management, Customer Success, or a related role in B2B SaaS or technology

• Proven experience building programs from scratch in a start-up or high-growth environment

• Understanding of partner business models, go-to-market motions, and revenue drivers

• Demonstrated ability to create processes, metrics, and scalable enablement frameworks

Customer & Partner Management Skills

• Strong relationship-building skills across executive, sales, and operational levels

• Strategic program design and operational execution capabilities

• Data-driven approach with the ability to define, track, and analyze partner success metrics

• Excellent communication, facilitation, and presentation skills

• High adaptability in a fast-paced, ambiguous start-up environment

• Ability to think both strategically and tactically

• Comfortable shifting between big-picture vision and detailed execution

• Self-starter mindset with curiosity and resourcefulness to figure things out independently

What's In It For You

• 🌍 Remote-First: We're a diverse team spanning the United States and India, with a collaborative workspace in Los Angeles, CA.

• 💰 Competitive Compensation & Stock Options: We want you to share in our success. As a team member, you'll have the chance to become a shareholder.

• 🌱 401k Match: We offer a 4% match on 401k contributions to help you save for the future.

• 💉 Healthcare Benefits: Your health matters! We've got you covered with comprehensive medical, dental, and vision plans. Best of all, we foot the bill for 100% of employee-only premiums.

• 🌴 Paid Time Off: We value work-life balance. We offer flexible vacation time and paid holidays.

• 🚀 Exciting Growth Opportunities: We are building cutting-edge open source and cloud technology. There is no shortage of opportunities to innovate and grow your career.

Pay Transparency

• Base Salary: This position offers a base salary range of $140,000 to $170,000 annually, with an additional annual incentive target of up to 20% of your base compensation. Compensation package offered may vary depending on skills, experience, job-related knowledge and location.

• Salary Structure: Our salary ranges are determined by market analysis and are designed to evolve with job performance over time.

• Additional Benefits: Beyond base salaries, SearchStax employees enjoy a comprehensive benefits package, with potential for equity and performance-based bonuses.

We work hard to present an equitable and fair offer. We look at the candidate’s knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges.
Each we review company performance and may grant discretionary bonuses to eligible team members.

Additional Information

We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that SearchStax upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company.

SearchStax is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to https://www.e-verify.gov/.