Manager, Workplace Operations

About the role:

Samsara is looking for a highly motivated Manager, Workplace Operations interested in getting involved in a high-growth IoT tech company to support our headquarters in San Francisco. We are looking for a strategic thinker with experience in managing office services (catering, snacks, janitorial, etc.) in a growing environment. Demonstrated experience in facilities and customer service is required. 

The ideal candidate prides themselves on their quality of work and relationship-building skills. Experience managing an office with a robust offering of internal events and high-profile external guests are must-have to be successful in the role. Diligent follow-up, attention to detail, and an ability to develop and execute best practices that align with our culture will be a big asset. If you thrive in an exciting and evolving company, you'll play a critical part in scaling our business. We’re looking for a problem solver who believes no task is too big (or too small!), finds solutions, and is thoughtful in translating Samsara’s values to the workplace.This role reports to the Director, Workplace Operations AMER, and will be a people manager role and provide mentorship to the front desk and office coordinators. 

This is an in-office position requiring 5 days per week. This is open to candidates based within 30 miles of our San Francisco Office.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click here to learn about what we value at Samsara. 

In this role, you will:

• Manage a team of coordinators and develop their professional growth; provide mentorship and guidance on best practices in vendor management, office services, employee experience, etc.
• Onsite daily to oversee day-to-day workplace services and vendor management including catering, snacks, janitorial, office repairs, event coordination, moves add and changes, etc. 
• Manage overall office budget, from opening POs to ensuring invoices are approved and paid in time while making recommendations for cost savings when applicable. 
• Act as liaison between building management and the Workplace team and serve as the Emergency afterhours contract for building related maters
• Identify and build out business-required processes that make the employee experience more smooth and comfortable such as workflows to improve and drive successful events and communication campaigns to drive office attendance and visibility into Workplace lead employee events 
• Partner internally and externally with teams across the organization to support and facilitate events, onboarding, moves, etc.
• Work with the Director to support pilot office spin ups across the AMERs  delivering white glove service to their satellite offices. 
• Ad-hoc workplace  capital projects as needed.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
• Hire, develop and lead an inclusive, engaged, and high performing team.

Minimum Requirements:

• Bachelor’s Degree.
• Minimum of 3+ years of office management or workplace experience
• 1+ years of people management experience
• Experience working with vendors
• Experience in a tech startup environment is preferred.
• Exceptional written and verbal communication skills. 
• Proficient in Google Suite,Zendesk, Slack, Jira, Zip, and Gemini.
• Ability to organize, multi-task, prioritize, and work under pressure in a fast-paced environment.
• Ability to be resourceful, proactive, and self-sufficient in issues that may arise.
• Must be able to be onsite 4-5 days a week in our San Francisco Office 
• Must be able to lift 50 lbs and move around small office furniture if needed.