Director, Product Management - eCommerce & Self-Service

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Job Category

Product

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is the #1 CRM and a deeply unified platform trusted by businesses of every size. We’re on a mission to transform how customers buy, manage, and grow their Salesforce relationships by delivering intuitive, scalable digital experiences.

As Product Director, eCommerce & Self-Service, you will define and drive the vision, strategy, and execution of Salesforce’s next-generation digital commerce ecosystem. This includes ownership of our customer-facing platforms—such as the Billing Portal with its new agentic experiences for guided actions, the Tableau Portal and Store, and the OneCheckout global payment experience—as well as the unified API-first service layer that enables seamless, cross-channel capabilities at scale.

You’ll define a strategy that not only simplifies transactions but also leverages innovations like Agentforce and Data Cloud to create personalized, AI-driven experiences. Success will require close partnership with leaders across Product-Led Growth (PLG), Technology & Products, Product & Pricing Strategy, and Revenue Operations, ensuring alignment on priorities and delivering an integrated experience that drives growth. This role offers a unique opportunity to shape the commerce foundation for Salesforce’s future, influencing key decisions across engineering, architecture, UX, and GTM teams.

What You’ll Own

Customer-Facing Experiences

• Billing and commerce portals enabling self-service for purchasing, billing, subscription management, and AI-powered assistance.
   

Unified Service Layer

• API-first platform delivering consistent, scalable capabilities across channels and integrated systems

Your Impact

• Set the Vision: Build a unified eCommerce strategy that integrates agentic experiences, personalization, and automation for a deeply connected customer journey.

• Build the Future: Drive next-gen capabilities powered by Agentforce, Data Cloud, and modern AI/ML technologies to deliver smarter, faster, and seamless experiences.

• Lead and Scale: Grow and empower a talented product team to deliver high-impact outcomes.

• Influence at Scale: Partner with senior executives and cross-functional leaders—including PLG, T&P, Pricing, and Revenue Ops—to deliver transformative digital solutions that fuel Salesforce’s growth strategy.

• Own the Metrics: Define KPIs for adoption, revenue impact, and operational efficiency—tracking progress transparently and iterating for impact.

Who You Are

• Strategic Product Leader: 10+ years in product management with expertise in eCommerce, self-service, or subscription commerce for B2B/B2C.

• Platform Visionary: Experience leading platform-level products and unified service layers at global scale.

• Technically Fluent: Strong understanding of API-first design, integrations, and commerce architecture.

• Executive Communicator: Ability to align stakeholders across a complex, matrixed environment and influence at the C-level.

• Customer Obsessed: Passion for turning complex workflows into elegant, agent-assisted solutions

Preferred Experience

• SaaS or subscription commerce leadership in large-scale platforms.

• Familiarity with Salesforce ecosystem or comparable enterprise systems.

• Experience delivering AI-driven, agent-assisted digital commerce experiences.

Why Join Us

eCommerce and self-service are core to Salesforce’s growth strategy. This is your chance to own the digital commerce foundation of a deeply unified platform that powers one of the most innovative and customer-centric companies in the world. You’ll shape experiences that help millions of businesses connect with Salesforce in smarter, more personalized ways—powered by Agentforce, Data Cloud, and the latest in AI-driven innovation.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Washington-based roles, the base salary hiring range for this position is $211,500 to $306,600.

For California-based roles, the base salary hiring range for this position is $230,800 to $334,600.