Senior Manager-Digital Product Management - job 1 of 47

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Enterprise Digital Experiences Team (EDX) is responsible for the product management and design of American Express’ proprietary digital products, Amex Mobile App,  americanexpress.com, Amex Offers and Customer Personalization. 

As a team we are focused on driving engagement, satisfaction and revenue through a combination of best-in-class user experience and compelling features and functionality. We have a global remit and, with our partners across the company, we bring the best of American Express to life through our digital experiences.

Role description:

The Guest experiences & capabilities team (Global Navigation, Homepage, One CMS and iForms) is looking for a dynamic Senior Manager - Digital Product Management to lead the development and strategy of the Homepage (americanexpress.com) across 27 proprietary markets.

You will own one of the company’s most visible digital products with high volume of traffic and engagement. The Homepage represents the Amex brand and its values for millions of users, drives engagement towards key digital experiences, and plays a crucial growth in enterprise growth.   

You will collaborate with colleagues in Product, Engineering, Analytics, UX Research, Design teams across the Enterprise to communicate and drive a high impact product roadmap. You will also develop partnerships across the organization to support their needs and drive business outcomes. 

How will you make an impact in this role?

• Define & own the product vision, strategy, and roadmap in partnership with cross-functional teams. 
• Demonstrate a product mindset, owning the full product development lifecycle from discovery to delivery, following an iterative approach. 
• Understand and communicate complex technical information clearly to different audiences.
• Drive technical interoperability, to enable scalable & flexible solutions for the Enterprise. 
• Collaborate with the engineering team and the scrum master to deliver solutions efficiently.
• Build strong relationships with key stakeholders across the enterprise to influence and drive alignment.  
• Lead a continuous product discovery to identify & prioritize untapped opportunities to delight users and deliver value for the business.
• Leverage quantitative and qualitative data to identify and prioritize opportunities to improve KPIs.
• Partner with the analytics team to improve Homepage’s tracking data quality, monitor and report on KPIs.

Minimum Qualifications:

• Experience as a digital product owner/manager with a focus on user-facing web technology.
• Excellent communication skills. You can communicate effectively to diverse audiences from all sides of the business and to senior leadership teams. 
• Empathetic product leader, with proven success at solving user problems while delivering value for the business.
• You can use data to tell a story, make decisions quickly, and rally others around your vision for the product.
• Ability to interpret consumer insights and trends into actual features and functionality.
• Ability to quickly learn and adapt to changes while maintaining clear prioritization
• High performer with proven success in driving solid product solutions from ambiguity and leading the scrum team to deliver technically complex projects.
• A passion for all things digital, inside and outside of work.
• Can lead with an external perspective, you can challenge the status quo or existing processes to improve the delivery process. 
• Bachelor's Degree required

Preferred:

• Experience driving front-end, user facing experience for high traffic digital assets.
• Experience running A/B tests, awareness of the process around it (analytics tracking, compliance approval, stakeholders management).
• Experience with Analytics platform like Adobe, Content Square, Nvision

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.