Director - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

This position is within the GRC Platform and Capabilities team within Global Risk and Compliance Line of Business. The Director of Data Management & Analytics position will provide day to day strategic support in implementing the risk management framework to safeguard GRC owned data assets and ensure compliance with relevant regulations. This is a highly visible and strategic position within the company.

 Responsibilities

• Own the platform/product/capability or EPICs end-to-end.
• Collaborate with business partners and colleagues in defining vision, strategy and roadmap
• Establish and maintain and comprehensive data solution leveraging existing data management frameworks to support multiple GRC applications
• Manage the complete lifecycle of AML transaction monitoring Rules
• Establish and maintain reporting and analytical capabilities to support outcome assessments, metric monitoring and insight generation
• Enable cross-functional collaboration with stakeholders such as Risk, Compliance, Privacy, Operations, Legal etc. to define solutions.
• Collaborate with engineering partners in defining system architecture and design and detailed work plan
• Be a storyteller and clearly articulate the why, what, and how of the product or feature
• Define and articulate business metrics and targets for initiatives and platforms and own ongoing monitoring and improvements
• Manage Operational metrics and reporting to key stakeholders and enterprise programs
• Collaborate with Federated Data offices in defining the roadmaps for creation of controls around the data consumed by GRC applications
• Establish standard processes for data discovery and stewardship to help rationalize the data needs across various GRC applications
• Manitain software product roadmap that closely aligns with the strategy
• Work closely with the Technology team to develop, test and deliver the platform capabilities and features and rapidly iterate new solutions through automation and demo/prototyping.
• Ensure that the appropriate tracking and reporting is in place to track performance post launch to evaluate future investment.
• Anticipate program/project risks and issues and ensures that appropriate mitigation planning is in place to avoid compromising delivery
• Understand and apply new trends and competitive best practices into requirements and team method of work
• Lead and mentor product managers in aligning roadmap and user stories into the Backlog 

Qualifications:

• 10+ years of experience in building data and analytics capabilities in the BFSI domain
• 5+ years on experience in building FCRM capabilities. Experience in the transaction monitoring space is preferred.
• 5+ years of experience in driving data discovery, data stewardship and profiling process
• 5 + Years of experience in Financial Crimes and Transaction Monitoring rule management
• Experience in large scale data application build leveraging native Google services such as Google Cloud Notebooks, Data Sharing, and Big Query to drive effective analytics and data management
• Experience in implementing large scale BI solutions leveraging tools like Tableau, PoweBI etc
• Experience in driving effective use of cloud resources, including knowledge of cost optimization and resource allocation
• A good balance of business acumen and technical knowledge with a proven track record of driving platform innovation with a customer-first mindset
• Must have the ability to “connect the dots” between different requirements of different stakeholders
• An established background in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, Agile, and SAFe principles
• Experience managing multiple products/EPICs and building relationships
• Proven track record in defining winning product constructs and delivering a product vision and roadmap
• Strong leadership with the ability to influence others through relationships without authority
• Must possess a growth mindset and creative thinking skills
• Have the aptitude to zoom in to the lowest level of details and zoom out describing vision and strategy
• Must have the ability to translate problem statements and opportunities into compelling presentations using data as the foundation
• Have intellectual curiosity and be a quick learner
• Bachelor’s Degree in related field required; advanced degree in Business or Engineering preferred
• At the core of Product Management, every member of our team must be able to demonstrate the following technical, functional, leadership and business core competencies, including:
• Strategy Formulation
• Business Analysis
• Business Case Development
• Agile Practices
• Technical acumen and knowledge
• Adaptive Communication

Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.