Manager, Product Management, Authorization Processing

Manager, Product Management, Authorization Processing

Manager, Product Management (PXDP50)

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Team

Do you get excited about a role where you help make every single credit card transaction happen for our users? What about a role where you own the whitespace problem-solving for a new piece of technology that is one of the top priorities of the enterprise? Does it make you feel good inside to solve complex problems and when you lead your teams to deliver the work you roadmapped? 

Then this might be the role for you! We are Authorizations Processing, and we’ve traditionally relied on third party vendors to support the processing of credit card transactions.  We are changing the status quo and building the ability to process card authorizations at Capital One, unlocking innovation and value for our business. This is where you come in! This Product Manager is a part of our team building a new platform focused on Authorization Processing, and the person must be skilled at both the whitespace discovery & design, as well as the executional delivery. 

The Capital One Authorization Processing Team is looking for an exceptional Product Manager who will help define and deliver the new Auth Processing platform strategy:

• Further refine a compelling product vision for capabilities that deliver breakthrough business value and make it easy for our internal consumers to access, use, and build on.

• Establish and maintain product roadmaps and an agile delivery operational structure in partnership with Tech that is efficient, transparent, and flexible. 

• Build and maintain strong relationships and feedback loops with upstream and downstream stakeholders across the enterprise who manage the product/credit strategy and intent, downstream processes, technology, controls, and customer-facing experiences that depend on the capabilities and performance of the holistic platform.

General areas of responsibility: 

• Partner with world class software engineers to design, deliver, and sustain new patterns and capabilities to reimagine how we use the capabilities and modernize how we fulfill on decisions for use cases across the broader organization

• Deliver a critical high-visibility use case as the Auth Processing platform debut

• Understand upstream and downstream consumer / client needs and use those insights to power a value-generating use case roadmap

• Lead an aggressive, transparent, & calculated modernization agenda that builds the Authorization Processing platform from the ground up in the AWS cloud and leveraging enterprise tech best practices

• Consider extreme platform resilience, performance and cyber posture of the technology including items like prioritizing Enterprise Tech Backlog (ETB) initiatives and adhering to strict SLAs for data speed and decisioning responses to end users trying to spend on our credit cards

• Socialize concerns, risks, and recommendations; obtain buy-in from appropriate stakeholders; generously share context and prioritization decisions

• Identify the right acceptance criteria and test cases; proactively partner with appropriate domain stakeholders to ensure the technology works holistically

• Additionally:

  • You will be involved in shaping and contributing to the overall card authorizations capabilities by seeking and applying insights from dependent platforms, apps, and segments - moving from concepts to prototypes and prototypes to scalable solutions.

  • You will develop hypotheses, build MVPs, and run pilots determining product, feature, and capability fit and value.

  • You will be a part of overall thought leadership around platform development at the intersection of data+biz analysis+product+tech for the sake of creating meaningful, measurable business and customer value.

  • You will collaborate with an extended team beyond the card auths organization

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence

• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks 

• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• At least 3 years of experience working in Product Management

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: 

  • A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)

  • A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $144,000 - $164,400 for Manager, Product Management

 

McLean, VA: $158,400 - $180,800 for Manager, Product Management

 

Richmond, VA: $144,000 - $164,400 for Manager, Product Management

 

 

 

 

 

 

 

 

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).