Customer Success Manager
Rockstar is recruiting for a venture-backed energy and ESG data platform built for commercial real estate owners and operators. The client, founded in New York, has become a trusted partner to some of the largest institutional landlords in North America and is entering an exciting new phase of growth, particularly across industrial and office portfolios. This is a unique opportunity to join a fast-moving, mission-driven team that’s helping decarbonize and modernize the real estate industry.
About the Client
The client is a venture-backed energy and ESG data platform built for commercial real estate owners and operators. The company has become a trusted partner to some of the largest institutional landlords in North America and recently closed a new strategic investment. The organization is entering an exciting new phase of growth, especially across industrial and office portfolios.
To support this growth, the client is seeking to hire an experienced Client Success Manager to lead strategic relationships, drive adoption of the platform, and ensure long-term client satisfaction and retention. This individual will manage a portfolio of high-value clients and be responsible for delivering measurable outcomes, maximizing client value, and building trusted partnerships. This position reports directly to the VP of Client Success and can be based remotely within the U.S.
Primary Outcomes
- Deliver best-in-class retention.
Maintain 95%+ gross revenue retention across the book of business by aligning the platform’s value to client business goals, ensuring high satisfaction, and addressing risks proactively.
- Showcase measurable client value.
Lead quarterly business reviews with executive stakeholders and asset managers, highlighting ROI, reinforcing strategic alignment, and ensuring clients see clear, ongoing value from the platform.
- Grow stakeholder relationships.
Deepen relationships within accounts by engaging with 2+ key stakeholders per client, including Asset Management, Sustainability/ESG, and Property Management, to ensure organizational alignment and advocacy.
- Increase product adoption.
Drive usage of the platform’s features and modules, ensuring broad adoption and integration into client workflows, with a goal of 60%+ multi-product adoption across the portfolio.
- Serve as a strategic advisor.
Act as the trusted partner to clients, understanding their operational and ESG priorities and ensuring the platform’s solutions consistently help them achieve their objectives.
Qualifications
- 4+ years in customer success, account management, or other client-facing SaaS roles
- Strong track record of driving retention, adoption, and measurable client value
- Skilled at building relationships with senior and executive stakeholders
- Excellent communication and presentation abilities
- Strategic thinker with a data-driven mindset
- Comfortable in fast-paced, high-growth environments
(CID 2365)
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