Senior Product Operations Lead

RainFocus, one of the most innovative software companies, is in search of an exceptional Senior Product Operations Lead. 

About RainFocus

RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.

About the Role

As the Senior Product Operations Lead, you will be a partner to our Product, Engineering and Go-to-Market teams. This is a critical role for an individual who thrives in a fast-paced environment and possesses a unique blend of strategic vision and hands-on execution. You'll drive the operational excellence needed to build and scale best-in-class enterprise software, with a focus on developing and streamlining processes around strategic decision making, product management processses, aligning cross-functional teams and enabling data-driven decisions.

The ideal candidate brings a strong foundation in SaaS product operations and a curious, forward-looking mindset - particularly in how AI can be leveraged to improve decision-making, collaboration and velociy.

• Process & Workflow Optimization: Design, implement, and continuously refine scalable product development processes and workflows across the entire product lifecycle (ideation, discovery, development, launch, and post-launch). Identify inefficiencies and bottlenecks, and introduce best practices for improved collaboration and throughput.
• Reporting & Analytics Excellence: Establish and maintain comprehensive reporting frameworks and dashboards that provide clear, actionable insights into product performance, team efficiency, and operational health. Define key metrics and KPIs, ensuring data-driven decision-making throughout the organization.
• AI Operationalization & Innovation: Lead the charge in exploring, piloting, and integrating AI-powered tools and solutions into our product operations and broader business workflows. This includes identifying opportunities for automation, intelligent insights, and enhanced productivity through AI. You will be a key driver in operationalizing these new technologies.
• Cross-functional Leadership & Enablement: Partner closely with Product Management, Engineering, Design, Marketing, Sales, and Customer Success teams to ensure seamless execution, alignment, and communication. Build new and strengthen existing relationships across the teams to facilitate collaboration and execution. Develop and deliver training to foster adoption of new processes and tools.
• Strategic & Hands-On Execution: Serve as the primary lead for critical product operations initiatives, while also being deeply involved in the day-to-day execution. You will build, implement, and iterate on solutions personally.
• Tooling & Systems Management: Evaluate, select, and manage our product operations technology stack, ensuring tools are optimized and integrated to support our evolving needs.

• 5+ years of experience in Product Operations, Program Management, or a similar operational leadership role within a high-growth technology or B2B SaaS company.
• Proven track record of maturing organizational processes and implementing robust reporting systems. You understand how to build for scale.
• Strong aptitude and keen interest in Artificial Intelligence (AI) and its practical applications for business operations. Experience in evaluating, implementing, or leveraging AI tools for efficiency gains is highly valued.
• Exceptional analytical skills with the ability to translate complex data into clear, actionable insights and compelling narratives.
• Demonstrated ability to be both a strategic leader and a hands-on contributor ("doer") who enjoys building and executing.
• Proactive, self-motivated, and results-oriented with a strong bias for action.
• Experience with standard product management and project management tools (Jira, Coda, Amplitude, UserVoice, and other similar product management tools) and BI/reporting platforms (e.g., Tableau, Power BI, Looker).
• Bachelor's degree in Business, Computer Science, Engineering, or a related field.

• Experience in a maturing business, understanding the unique challenges and opportunities of helping a business to scale.
• Background in consulting or a similar role focused on process improvement and operational strategy.
• Experience with low-code/no-code automation platforms.

• Be a foundational leader in shaping the operational future of a rapidly scaling company.
• Pioneer the integration and operationalization of cutting-edge AI technologies within our business.
• Work in a collaborative environment where your contributions directly impact company success.

Why work at RainFocus?

At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.

As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities. 

What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!