Senior Director, Business Operations - Transformation and AI

The Senior Director, Business Operations - Transformation and AI will transform our Public Cloud Operations into a consolidated efficient organization across all operations disciplines.  This role will also be responsible for implementing our AI foundation that enables a skilled operations team to run the business with strategic best practice.  

• Establishes departmental goals and objectives ensuring alignment with the business unit and works cross functionally with other business leaders, and works on business issues that affect and improve Rackspace as a company, in addition to their team’s goals.
• Works with departmental leaders directly to provide solutions on a variety of programs that are mission critical to the on-going success of the business.
• Drives resolution of strategic issues affecting current and future business.
• Manages relationships with internal and external strategic partners.
• Accountable for core operational processes, such as capitalization, workforce planning, reporting, and budget management, and insures that weekly, monthly, quarterly, and annual business activities occur on-schedule.
• Creates, deploys, and insures continual operation of core business processes.
• Works on problems of diverse scope where data requires complex analysis.

• Expert-level understanding of Rackspace’s strategic partners, vision, and roadmap.
• Expert-level knowledge of competitors’ offerings, as well as their strengths and weaknesses is essential.
• AI expertise along with operations experience across the 5 disciplines of operations (Business, Sales, Partner/Hyperscaler, GTM/Account Management and Delivery). 
• Experience operating both hyperscaler/resale operations and services operations. 
• Experience in large transformation on a global scale will be required. 
• Ability to work with C-Suite Leaders, primarily in the US time zone, to plan and execute.

• Administrative Skills
• Analytical Skills
• Client/Customer Service
• Financial Literacy
• Leadership
• People Management
• Project Management
• Strategic Planning

• High School Diploma or regional equivalent required.
• Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement.
• Master's degree in related field preferred.
• 10 – 15 years of relevant work experience required.
• A minimum of 5 years of experience in direct people management required.

• Up to 25%.

"Remote postings are limited to candidates residing within the country specified in the posting location"

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.