Club Solitude Manager

JOB TITLE:  Club Solitude Manager 

DIVISION: Club Solitude / Lodging

REPORTS TO:  Director of Lodging 

LOCATION: Club Solitude – Eagle Springs East

CLASSIFICATION:  Full-Time/Year-Round/Salary

POSITION:

The Club Solitude Manager presents a welcoming and knowledgeable resource of information for owners and guests as they settle into a home away from home. This position creates an environment for Solitude’s guests that promotes safety and comfort whilst they enjoy both the indoor and outdoor activities that are provided for them and also publicizes activities and promotions that put Solitude on the map as one of the state’s most family friendly ski resort getaways.   

SPECIFIC JOB REQUIREMENTS: 

• Personable social skills (You are acting as a “face of Solitude”)

• Creativity and innovative thinking

• Resourcefulness

• Approachability

• Teamwork

• Adaptability (e.g., Learn & adjust when key cards, or TVs are updated)

• Physical strength (Pulling and replacing pool covers by yourself)

• Computer literate

• A good knowledge of Solitude and the surrounding area

JOB DUTIES AND RESPONSIBILITIES:

• Enforce and maintain the control & safety of Club Solitude based on SVMA rules, policies and procedures

• Properly staff and schedule club attendants

• Promote and embody excellent customer service for all guests

• Provide uniforms and name tags to attendants

• Recruit, train and supervise club attendants for club duties including key issuance

• Develop and maintain positive working relationships with homeowners, rental managers, and building managers

• Train staff on key issuance policy to ensure access and security is maintained within the village

• Maintain and operate the electronic key system for the resort, including lock programming, keys, and the database

• Perform lock audits for owners, Solitude Resort Lodging, and building managers as needed

• Assure facility readiness, adherence to safety codes/law, conduct daily inspections

• Identify any maintenance needs and replacements in Club Solitude based on the SVMA Reserve Study and necessity

• Plan with and direct outside vendors/contractors to ensure that the services they provide are in compliance with SVMA requirements, directives and safety requirements

• Maintenance of outside areas including the pool area, pool slide, furniture, grass, trees, shrubbery, and BBQ pit

• Oversee regular cleaning of pool, hot tubs, and surrounding area, working with building maintenance to ensure safety and cleanliness

• Maintenance and replacement of Club Solitude equipment including the pool cues, foosball table, arcade games, various movies, board games, exercise equipment, and furniture

• Promote any scheduled events that are currently available at Solitude

• Concierge service, develop and have readily available resources for guests including dining, entertainment, recreational, and shopping opportunities at Solitude and in the Valley

• Assist guests with information about transportation options

• Have excellent guest services while getting to know as many condo owners and frequent guests as possible

• Oversee mailroom and handle mail and packages shipped to resort for owners/guests

• Create, organize, promote and supervise SVMA family-friendly activities and events at Club Solitude as well as in the surrounding Village area on various high-traffic holidays (esp. Winterfest, MLK Jr. Weekend, President’s Day Weekend, and Homeowners Weekend)

• Coordinate activities and events with other departments

• Handle questions and present resort information to guests when requested

• Develop and maintain an appropriate “Club Solitude” environment and atmosphere

Perks of Working Here:

Work & Play in the Mountains:

• Embrace the stunning Wasatch Mountains.
• Connect with fellow mountain enthusiasts.

Benefits:

• Access to select Alterra Mountain Company Destinations.
• Free Solitude season pass for you and eligible dependents.
• Discounts on solitude lift tickets for friends and family.
• Discounts on food, rentals, retail, and lessons.

Other Perks:

• Comprehensive medical, dental, vision, and life insurance for eligible employees
• Pro deals with outdoor brands.
• Generous 401(k) plan with company match.
• Free counseling service through Employee Assistance Program.