Rooms Inventory Manager

Compensation Type

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

The all-new, vibrant ‘Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it’s an oasis of tranquility in the heart of Waikiki.

Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it’s where Hawaii vacations turn moments into memories.

Our resort is proudly named in honor of Queen Lili‘uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke‘alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. ‘Alohilani Resort Waikiki Beach.

Overview

The Rooms Inventory Manager is a key team member responsible for the coordination and oversight of all facets of guest room reservation operations, functioning as the central hub between all departments including Revenue Management, Sales, Marketing, Front Office, Central Reservations, and Finance.

Responsibilities

• Maintain a warm and friendly demeanor at all times
• Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous, and service-oriented manner
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
• Must be able to multitask and prioritize departmental functions to meet deadlines
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner
• Attend all required meetings and trainings
• Maintain regular attendance in compliance with Highgate Hotel standards, as required by scheduling, which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, including attire that meets dress code requirements with a nametag
• Comply with Highgate Hotel standards and regulations to encourage safe and efficient hotel operations
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving programs as necessary
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
• Must be able to cross-train in related areas
• Must be able to maintain confidentiality of information
• Must be able to show initiative, including anticipating guest or operational needs
• Perform other duties as requested by management
• Be completely competent in all PMS functions used by Front Office and Reservations
• Be knowledgeable about the uses and functions of Delphi FDC, SynXis CRS, OTA Extranets, and other systems as it pertains to room reservations, room inventory management, and distribution
• Process all group turnovers as they pertain to room blocks including validating proper configuration, room type blocking, suite assignments, concessions, booking links, etc.
• Monitor and manage group cutoff dates, block inventory, and pickup on a daily basis
• Communicate rooming list needs with central reservations and ensure alignment of date expectations for cutoffs and data entry
• Effectively communicate group reservation needs with clients, central reservations, and fellow associates to ensure accuracy
• Attend pre-con meetings as needed
• Communicate availability and closeouts to wholesalers
• Comply with hotel policies on billing, routing, master accounts, A/R accounts, and PM accounts
• Follow and enforce all hotel credit policies
• Be knowledgeable of property information (outlets, hours of operation, etc.) and assist in updating booking channels as necessary
• Ensure timely processing of travel agent commissions
• Control suite inventory
• Control “hold” reservations
• Ensure that the operational forecast is completed on a timely basis
• Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments
• Know the hotel’s rate quoting standards
• Understand and follow revenue strategy restrictions
• Be familiar with all corporate-sponsored programs such as airline mileage and VIP programs and the standards and procedures for each

Qualifications

• Minimum two years of hotel experience, preferably in a supervisory role, in a related hotel department (Reservations, Front Office, Rooms Control)
• A 4-year college degree
• Proficient in Microsoft 365/Office, Opera PMS, SynXis CRS, Pegasus CRS, OTA Extranets, Delphi FDC, Onyx
• Flexible and long hours sometimes required
• Computer/Desk work for extended periods
• Light work: exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects