Sales Manager, Key Accounts

Be yourself at Protolabs 

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace.  So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply!  You can help make our company even better.  We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself.  We strongly believe diversity makes for more successful teams. 

Why Protolabs? 

We are the leaders in digital manufacturing.  We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit.  Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds.  We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do.  It’s our people who fuel our creativity and make our culture feel like home. 

Join our team as a Sales Manager, Key Accounts!

This is a hybrid role being onsite in Maple Plain, MN on Tuesday, Wednesday, and Thursday.

The Sales Manager, Key Accounts serves a foundational leadership role in empowering and guiding the Key Account Manager team. The primary responsibility of this role is to meet and exceed the annual bookings quotas as established by the company, ensuring that all strategic initiatives and customer engagements align with this critical objective. This position is instrumental in ensuring that the KAM team operates in alignment with Protolabs’ strategic objectives and contributes effectively to the company’s growth. While fostering collaboration and efficiency within the team, the Sales Manager, Key Accounts supports the development of exceptional customer relationships and leverages Protolabs’ service offerings to drive mutual success. This role emphasizes mentoring emerging talent, aligning activities with strategic goals, and optimizing account management processes for sustainable growth. 

Duties and Responsibilities: 

• Support the development of strategic plans for key accounts, ensuring they align with Protolabs' broader business objectives. 
• Assist KAMs in the creation and management of account budgets and strategic plans, providing necessary oversight and direction. 

• Implement performance metrics and KPIs to drive accountability and operational improvement within the KAM team. 
• Conduct regular reviews of performance dashboards and analytics to evaluate progress towards goals. 

• Ensure KAMs have access to the resources needed to manage and expand their accounts effectively, including cross-functional team support. 
• Facilitate the resolution of complex issues that may require internal collaboration. 

• Encourage KAMs to introduce innovative ideas that align customer needs with Protolabs' capabilities, enhancing competitive advantage.
• Stay informed about industry trends and guide KAMs in making strategic decisions based on these insights.

• Provide mentorship and support for KAMs in their personal and professional development, with a focus on cultivating future leaders. 
• Foster a collaborative and accountable team culture aligned with continuous improvement. 

• Build and maintain relationships with both internal stakeholders and key customer contacts to support KAM efforts. 
• Serve as an escalation point for significant account issues, aiding in timely and effective resolution. 

• Ensure KAM activities are in sync with Protolabs' strategic priorities and that strategic goals are executed effectively. 
• Promote consistency in strategic planning and business analytical practices within the team. 

• Lead the adoption of best practices in key account management and encourage feedback for continual enhancement of processes. 

• Bachelor’s Degree in Business or related field, or equivalent education and/or experience.  
• 10 years sales experience, including 3-5+ years sales management

• Fortune 500 experience

• Understanding of the manufacturing product life cycle and Protolabs’ service offerings. 
• Strong accountability and leadership capabilities, with the ability to guide and develop a high-performing team. 
• Proactive strategic thinker committed to identifying new business opportunities. 
• Excellent communication and interpersonal skills to effectively engage with team members and customer stakeholders. 
• Ability to build and maintain positive relationships within Protolabs’ ecosystem and with customers. 
• Problem-solving skills with a focus on continuous improvement in account management practices. 
• Proficiency in CRM systems and data analytics tools, using these for strategic insights and decision-making. 
• Commitment to embodying Protolabs' values and promoting them within the team. 

• We offer a competitive total compensation package
• In addition, we offer competitive benefits including but not limited to:
• Health Insurance: Traditional OR High Deductible plan
• Flexible Spending Accounts
• Health Savings Account (including employer contributions)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid caregiver leave
• You will receive PTO + Holiday Pay + Volunteer Hours
• 401k with company match and immediate vest
• Employee Stock Purchase Program
• And More!

The base salary range for this role is $106,600-$142,200 USD/year + Variable = Total Cash range of $156,000 - $192,000 USD/year.

Protolabs offers a competitive total rewards package, and compensation mix vary based on position, such as base wage, as well as other earnings including incentives and commissions. Actual pay offered will vary depending on multiple factors which may include, without limitation, job function, work experience, specialized skills, training, education, and certifications. 

Proto Labs maintains ITAR-compliant operations in all of our United States based facilities.  Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status.  Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role.

Proto Labs, Inc. is an Equal Opportunity Employer

Physical Demands:

While performing the essential duties of this job, the employee is regularly required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear.  The employee is occasionally required to stand, walk, stoop or kneel and must occasionally lift and/or move up to 25 pounds.

Work Environment:

Indoors (A/C); nonsmoking; the majority of this job function is performed in an office setting requiring normal safety precautions. However, there may be job duties that require the employee to spend time in the manufacturing areas exposed to machinery and noise; eye protection occasionally required. Occasionally works in outside weather conditions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration. The noise level in the work environment is usually quiet to moderate.