B2B Wholesale Coordinator

Company and Vision

PlanetArt’s vision is to be the leading seller of personalized and make-on-demand products worldwide. We provide consumers with unmatched tools and content and an unparalleled end-to-end customer experience that result in high-quality, meaningful finished products and memorable celebrations of life events.

The company’s brands include the popular FreePrints and FreePrints Photobooks apps and the industry leading SimplytoImpress card and stationery site, as well as Personal Creations, CafePress and ISeeMe! Visit www.planetart.com to learn more about our brands.

We have more than 500 team members across multiple offices, primarily in Calabasas CA, San Diego CA, Woodridge IL, Minneapolis, MN and Pleasanton, CA. We also have team members in two company-owned offices in China, as well as in Europe.

Job Overview

PlanetArt is in search of a Wholesale Coordinator to join our I See Me team in a collaborative role in our Plymouth, MN location.  This role will work closely with our key retailers and internal account partners to ensure seamless fulfillment of orders and all associated processes. 

PLEASE NOTE: Candidates must be local to or willing to relocate to the Plymouth, MN area as we operate on a hybrid work model (3 days onsite, 2 remote)

What You’ll Do
Key Responsibilities

• This role will manage the customer service for specialty store, promotional gifting (business), and intracompany accounts for the I See Me! Wholesale business.
• Act as a liaison between specialty store owners, business account representatives, internal account manager(s), and other departments to resolve any conflicts or challenges.
• Respond promptly and professionally to inbound inquiries (primarily through email) providing accurate information and exceptional customer service to wholesale accounts.
• Coordinate with various departments to ensure assigned accounts’ wholesale orders are monitored and maintained, facilitating smooth order fulfillment processes.
• Assist the account manager(s) with inquiries, providing product information, and address any concerns or issues that may arise.
• Each month, review and reconcile all retailer invoices with orders to ensure product pricing and shipping has been billed correctly.
• Assist account manager(s) with administrative needs of business: i.e. new item set up, cost changes, etc.
• Support ongoing special project work, product samples, etc.
• Stay updated on product knowledge, industry trends, and market conditions to effectively support sales efforts and provide valuable insights.
• Contribute to process improvements, suggesting and implementing strategies to enhance the efficiency and effectiveness of sales and service operations.
• Actively engage and participate in regular sales team meetings.
• Onboard new specialty stores to the specialty store and business websites including training and answering ongoing questions.
• Merchandise and manage the small store and business websites for Specialty Stores and for Business Accounts.

What You Should Have
Skills, Qualifications, and Requirements

• High school diploma or equivalent; bachelor’s degree in business administration or a related field is a plus.
• Proven experience in customer service or sales support roles, preferably within a fast-paced sales environment.
• Strong interpersonal and communication skills, both written and verbal, with the ability to effectively engage with customers and internal stakeholders.
• Exceptional organizational skills, with the ability to manage multiple tasks and prioritize effectively.
• Detail-oriented mindset with a focus on accuracy and problem-solving.
• Self-motivated and able to work both independently and collaboratively as part of a team.
• A results-driven attitude with a passion for achieving sales targets and providing outstanding service.
• This is a part-time role but will require full-time daily backfill coverage during peer PTO (as needed).

This role will be full-time from November 1 – December 31.

What You Can Expect
Working Conditions

• Work is performed in an office environment with low to moderate noise levels.
• Occasional lifting of up to 20 pounds.
• Position requires regular, continuous use of a computer.
• Position requires regular sitting and standing.
• Position requires regular interaction with team members through the following methods: in-person, phone, WebEx, Slack, or email.
• May require occasional travel.
• This is a hybrid position; employees are expected to be in the office three days per week (Monday, Tuesday, and Thursday) with the option of working remotely two days (Wednesday and Friday).

PlanetArt offers a comprehensive benefits package, including:

• Health, Dental, and Vision Insurance
• Life Insurance
• 401(k) with matching
• Excellent Work/Life Balance – Paid Time Off, Sick Days, Paid Holidays, and Floating Holidays
• Employee Product Discounts