Customer Success Manager (Remote)
The Customer Success Manager (CSM) at GFT will play an essential role in driving customer satisfaction, engagement, and retention. As a CSM, you will be responsible for building strong relationships with our clients, understanding their needs, and ensuring they achieve their desired outcomes with our solutions.
Responsibilities
- Manage a portfolio of clients and serve as the primary point of contact for their inquiries and support needs.
- Onboard new clients by guiding them through the implementation process and ensuring they are set up for success.
- Regularly engage with clients to monitor their performance and proactively identify opportunities for improvement.
- Collaborate with internal teams (Sales, Product, Support) to advocate for the client's needs and drive customer-centric solutions.
- Conduct regular check-ins and business reviews to assess client satisfaction and gather feedback.
- Develop and maintain strong relationships with key stakeholders within client organizations.
- Track and analyze customer success metrics to ensure client goals are met and to identify trends.
- Provide training and resources to clients to help them maximize their use of our products and services.
Qualifications
- Bachelor's degree in Business, Communications, or related field.
- Proven experience as a Customer Success Manager, Account Manager, or similar role.
- Strong understanding of customer success metrics and strategies.
- Excellent communication and interpersonal skills, with a client-first approach.
- Ability to manage multiple client accounts and prioritize tasks effectively.
- Familiarity with CRM software and customer success tools.
- Strong analytical and problem-solving abilities.
- Willing to work remotely.
- Willing to work US hours (PST or EST) from Monday to Friday.
Why join us as?
You’ll see dozens of marketing analysis set-ups, you’ll learn how marketing strategies are built, what matters, and why. You’ll have the opportunity of solving real customer problems on an everyday basis.
Average salary estimate
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