Scaled Customer Success Manager I
Skills
- Strong experience managing high volume customer interactions across multiple channels
- Excellent writing and communication skills
- Proficiency with Salesforce, Outreach.io, Gong
- Data-driven mindset with experience using Tableau, SFDC reporting, and Excel
- Ability to prioritize, execute, and adapt quickly in a fast-paced environment
- Team player motivated by customer advocacy
Responsibilities
- Manage post-sales activities for hundreds of scaled customers using product knowledge and project management skills
- Maintain deep product understanding to recommend usage that accelerates customer business objectives
- Employ high-touch and one-to-many engagement tactics to drive customer success and articulate realized value
- Develop, test, and iterate on scalable playbooks and engagement strategies
- Analyze customer data to build engagement strategies within the portfolio
- Identify and mitigate churn risks in collaboration with broader account teams
- Partner with Marketing, Sales, and Consulting teams for effective customer engagement
- Act as the voice of the customer by identifying trends and providing feedback internally
Education
- Bachelor’s degree or equivalent required
Benefits
- Equity and benefits eligible
- Healthcare benefits
- Hybrid work model with minimum 3 days at office
- Inclusive and diverse company culture
- Reasonable accommodations for applicants with disabilities
Average salary estimate
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