Customer Success Representative

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job description

We are looking for a Customer Success Representative – EES Verification Fulfillment. You'll help shape a new business at Experian and help to lead market reach of new and existing products in this space.

As the ideal candidate, you'll need to be to quickly prioritize opportunities and have a desire for accomplishment. You must be comfortable with shifting priorities and be a world class problem solver, working across functional units to ensure success. Raise issues before they turn into problems is critical. You also bring creative and strategic solutions to the table to help solve complex problems and is someone who is a change agent to evolve processes and challenge current thinking. You will report to Customer Success Leader.

You are:

• Collaborative – partnering skills including with fellow team members, peers and stake holders; connect ideas across internal and external opportunities
• Creative and Curious – challenge traditional approaches, inquisitive with a interest in looking for new opportunities
• Determined and Disciplined – optimistic about what can be; persistent, looks for high levels of activity, demonstrate a fierce commitment to challenging status quo

What you'll do

• Field general questions regarding the Verification Fulfillment service from clients
• Provide service and platform training to clients
• Consult with clients on best Verification Fulfillment practices to achieve usage results
• Coordinate handling of inquiries and disputes
• Provide standard performance / usage reports
• Coordinate internal support resources to solve identified concerns
• Cross-collaborate with Sales, Implementation, Solutions, Product, and Data Operations to ensure our service and delivery delivers on 100% client commitments
• Be a client advocate to address issues
• Join meetings to serve as Verification Fulfillment subject matter expert
• Collaborate with other leaders on this multi-year, major strategic initiative to build a new business
• Grasp new technologies and learning a new business

Qualifications

• Experience Managing multiple tasks, and prioritize multiple work items.
• Must remain flexible and be comfortable with ambiguity within a constantly changing environment.
• Knowledge of human capital management systems or HR/Payroll/Tax related product offerings
• Can expect and navigate obstacles
• You can interpret data and present professional content to stakeholders

Perks:

• Lucrative overachievement plan
• Experian Elite – Annual trip for Top Performers
• 15 days of vacation accrual annually, five sick days, two volunteer days
• Wellness plans, online discounts, employee discounts, pet insurance and more
• Employee stock purchase program and 401K matching and immediate vesting
• Fully remote role

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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