Success Manager, Enterprise, K-12 (Los Angeles)
Fast Facts
The Success Manager will engage with K-12 educational institutions, particularly the LAUSD, to foster relationships and drive usage of an AI-powered literacy tutoring platform.
Responsibilities: Build relationships with district leadership, manage accounts, onboard new customers, and engage in data-driven discussions for literacy intervention.
Skills: Practical experience in customer success, particularly in Education SaaS, and strong data-driven mindset.
Qualifications: Bachelor’s degree or relevant experience, 2+ years in customer success, and proven high renewals rate.
Location: Los Angeles, engaging directly with local educational institutions.
Compensation: $100000 - $130000 / Annually
The Talent Search Group at PiP is seeking a Success Manager, Enterprise (Los Angeles) on behalf of our client, an EdTech supporting K-3 literacy with an AI-powered tutoring platform.
The Success Manager has practical experience partnering with customers in K-12 education, specifically with the Los Angeles Unified School District. You will build strong relationships with district leadership, onboard new customers, and engage in data-driven conversations regarding literacy intervention. This an individual contributor, customer-facing position.
Essential Functions:
- Build Trusted Relationships
- Manage Accounts to Drive Usage
- Product Expertise & Feedback
- Use Product Data to Drive Value
- Manage and Mitigate Risk
Qualifications:
- Bachelor’s degree, and/or relevant experience.
- 2+ years of customer success experience - preferably in the Education SaaS industry
- Experience implementing software solutions, preferably in the Education SaaS industry.
- Proven track record of high (90%+) renewals rate and achievement of expansion goals and targets.
- Must have experience managing LAUSD school districts.
- Preferred: Experience in education administration and/or a start-up organization.
- Preferred: Strong grounding in Reading Assessment, Science of Reading research, and data-driven instruction.
Benefits:
- Competitive Salary: base salary range approx $100K-130K
- Medical, dental, and vision benefits
- 401(k) with company matching
- Flexible time off
- Stock option ownership
- Cutting-edge work
Average salary estimate
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