Technical Customer Support - job 1 of 2

Together with 6,900 colleagues worldwide, we are the strategic partner for the pharmaceutical, biotech and food industries. With seamless processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. For example, we ensure that vaccines are safely filled and that tablets can fully release their active ingredients. Your favorite chocolate and snacks are also sustainably packaged with our help. Apply now and become part of our team!

Position Summary

Provide project leadership and technical design guidance on assigned projects to Aftermarket customers within the Food or Pharmaceutical Packaging Industry.  Prepare financial quotes for customers on Aftermarket projects and the oversee and manage the project from beginning through final delivery and installation startup.

Key Responsibilities

• Plan, organize, and lead individual customer machine projects from inception to completion. Develop and maintain the cadence of work schedules, hours, costs and communication for each project.
• Partner with customers, Center of Competence (CoC), 3rd party vendors, and Aftermarket Sales Managers on the quotation process and project status.
• Resolve problems, address concerns, and answer questions during the life of the project which includes quote, order, design, manufacture, installation and inspection.
• Act as a main point of contact for the project, providing regular updates, reports and communication regarding project status to all stakeholders.
• Travel to customer sites during large or complex installations and CoC for team building and project meetings.
• Will travel domestically and internationally approximately 10% of the time

Basic Requirements                                                                                                

• Associate Degree in Engineering, Manufacturing, Technology or Project Management or related field.  A combination of education or experience may be considered.
• 5+ years of experience in sales, project management or engineering for custom design machinery

Preferred Qualifications

• A bachelor’s degree in engineering
• Project Management Certification
• High-speed capital equipment/packaging machinery industry knowledge
• Experience with an ERP system, preferably SAP
• German language skills

The expected compensation range for this position is between $65,000 to $80,000 annually. 

Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.

The welfare of our employees’ matters to us. Therefore, Syntegon offers a generous and attractive benefits package that meets our employees’ needs.

• Health insurance (Medical, Dental, Vision, and Prescription from day one)
• 401(k) with generous Company Match
• Employer Paid Short- and Long-Term Disability Insurance, Life Insurance
• Education Assistance Program
• Paid Time Off
• Employee Assistance Program

Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives:

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce.
We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.