Patient Service Representative- Privia Gulf Goast Imaging

We are a group of providers united by our clinically integrated, high-performance network and shared belief that physician autonomy is key to improving healthcare. As a physician-led medical group, we provide the tools, talent, and technology that enable you to improve patient care and your practice’s economic outcomes. We remove administrative work to help you transition to and thrive in value-based care so you can focus on patients, not paperwork and policy.

Overview of the Role:

The Patient Services Representative greets, instructs and directs patients/visitors. Checks patients in/out efficiently and smoothly in a professional manner. Provides excellent customer service to both patients and office personnel. 

Essential Job Duties:

• Greet patients and visitors in a prompt, courteous and helpful manner.

• Check in patients; verifies all demographic and insurance information with patients at time of check-in and update patient accounts if needed.

• Assist new patients in completing all necessary paperwork

• Collect all patient insurance information

• Direct patients to PFS to update new insurance charges or to make financial agreements

• Communicate with clinical staff regarding patient scheduling (i.e. late arrivals, canceled appointments, etc.)

• Collect any co-pays, co-insurance, or patient balances indicated by the PFS on alert notes or as indicated on the patient account record.

• Schedule patients return appointments.

• Participate when necessary with other staff members to seek account resolution.

• Batch and balance all monies and transactions entered in the system daily.

• Completes all daily activity reports at the end of the scheduled shift.

• Participates in educational and developmental activities.

• Maintain patient flow

• Follow HIPAA guidelines.

• Other duties as required

• 2+ years of experience in a clinical setting

• Exceptional verbal and written communication skills

• Excellent customer service orientation and phone skills

• Ability to manage multiple projects and competing priorities in a fast-paced environment

• Exceptional organizational skills

Education/Certificate/License

• High School Graduate or GED

Physical Demands

Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies; occasionally lifting files or paper weighing up to 30 pounds; requires manual dexterity sufficient to operate a keyboard, operate a telephone, copier and such other office equipment as necessary; vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts; it is necessary to view and type on computer screens for long periods and to work in an environment which is very stressful.

All your information will be kept confidential according to EEO guidelines.

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Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.