Customer Support Specialist for a US Manufacturing Company (Remote)
Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to talented people, no matter where they are located.
We're seeking a Customer Support Specialist who will be the voice of the client to their customers. You'll handle everything from order updates to packaging guidance, primarily through HubSpot tickets and live chat, with phone calls as needed for complex issues or personal follow-ups.
Key Responsibilities
- Respond to customer inquiries via HubSpot (email, live chat, tickets) with speed and empathy
- Handle inbound and outbound phone calls for clarifications, escalations, and relationship building
- Troubleshoot order issues, product questions, and platform navigation
- Collaborate across teams to identify and resolve recurring issues
- Maintain detailed records and ensure every customer feels valued and supported
- Meet response time targets and quality metrics
- 2+ years customer support experience (B2B or ecommerce preferred)
- Excellent written and verbal English communication (minimal accent preferred for phone calls)
- Proficiency with HubSpot or similar CRM/ticketing systems
- Calm under pressure with strong problem-solving skills
- Ability to work independently and prioritize effectively
- Bonus: Experience with packaging, shipping, or e-commerce operations
- Remote-first company with flexible hours
- Growth opportunity with a fast-scaling startup
- Direct impact on customer experience and company success
- Collaborative team environment
Average salary estimate
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