Women's Health Temporary Outbound Patient Advocate (Remote)

Myriad Women's Health is hiring a Temporary Patient Advocate for our outbound team. This is a 3-6 month temporary contract position. The Patient Advocate team within Myriad Women's Health Commercial Operations organization is integral to Myriad Women’s success as every, individual client communication and interaction matters.

The Patient Advocate will be on the front lines and will act as the face of the organization for our customers including physicians, clinics, medical staff, and patients. We handle a variety of complex inbound and outbound inquiries to assist and empathize with our customers, some who may be experiencing stress. We work to resolve and preempt customer issues to ensure a positive customer experience.

Myriad Women’s Health Patient Advocate team provides a differentiated customer experience because we hire amazing people to join this team. Our Patient Advocates are highly skilled, motivated people who are driven by human interactions and solving problems. We also invest in helping our team members forge meaningful and exciting career paths -- whether it means they learn and grow within the Patient Advocate team or prepare to pursue opportunities with other teams within Myriad Women's Health.

Shift: Monday-Friday with a start time between 5:00am-8:30am Pacific Time. Please adjust for your respective time zone.

Pay: $20/hr

Responsibilities

• Communicate with up to 50 patients and healthcare providers each day through phone calls, emails, and live chat
• Handle a variety of inquiry categories including questions about our products and services, the intricate world of insurance billing, and work with our laboratory to ensure the timely delivery of test results
• Respond promptly to all customer inquiries while following standard operating procedures and professionally handling access to HIPAA information
• Be the hub across all departments: work with the engineering, billing operations, and lab teams on prompt handling of orders and billing processes
• Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers

Qualifications

• 1-3+ years of customer service experience, preferably in healthcare/ biotechnology
• Experience using customer service applications, such as Service Cloud and Salesforce
• BA/BS Preferred but not required
• Exceptional oral and written communication skills
• Excellent organizational and task management skills and professional judgment
• Enjoys problem solving and identifying patterns
• Hardworking individual who loves working on a team and supporting others
• This is a 100% remote role

Minimum Speed/Bandwidth Requirements 

·         50 Mbps (MegaBits Per Second) - download (or Down) 

·         5 Mbps – upload (or Up) 

Temporary Information

• This position is a 6 month temporary contract position.
• This is a 100% remote position regardless of location of applicant.
• This is a remote position that does require you to have HIPPA compliant work space. 
• This temporary position is eligible a $250 bonus if you complete 3 months of the contract.

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