Digital Customer Success Manager
Skills
- Experience managing digital engagement for a high-volume customer portfolio.
- Strong written communication and organizational abilities.
- Strategic and iterative thinker comfortable with ambiguity.
- Familiarity with customer success platforms like Salesforce and Pendo.
Responsibilities
- Manage a portfolio of customers using a tech-enabled, low-touch engagement model.
- Develop and execute lightweight success plans and roadmaps to help customers realize value.
- Collaborate on the design and rollout of scalable customer success programs.
- Promote product utilization through educational content, webinars, and in-app communication.
- Monitor account health to identify risks and opportunities, partnering internally to reduce churn.
- Serve as the primary contact for account health and resolve complex support issues.
- Advocate for customers across product, services, and support teams.
- Facilitate customer participation in events and feedback mechanisms.
Education
- Background in customer success, digital engagement, or customer marketing.
- Experience in healthcare industry (provider, payor, or healthcare IT).
Benefits
- Comprehensive retirement benefits.
- Health and welfare benefits.
- Paid time off and parental leave.
- Life and accident insurance.
- Voluntary and well-being benefit programs.
Average salary estimate
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