PRN Front Office Receptionist

QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S., operating over 150 locations in 17 states. We are dedicated to educating, protecting, and caring for skin health. Our focus is on providing the best in comprehensive skin care so that our patients can achieve a confident, healthier, and more beautiful self. We emphasize skin cancer prevention, risk factors, and the importance of regular dermatologic examinations.

By ensuring timely and accessible high-quality skin care, we are committed to fostering a rewarding work environment for our providers and employees. Join us for a chance to be part of a culture that values excellence in patient care!

Job Type: PRN (As Needed)

Job Summary:

The PRN Front Office Receptionist is tasked with ensuring accurate and timely patient registration by utilizing medical systems. This role involves verifying patient insurance coverage and providing exceptional customer service to physicians, patients, families, and other medical professionals.

Essential Duties and Responsibilities:

• Welcomes patients and visitors by greeting them in person or on the telephone and addressing inquiries.
• Records patient arrivals in the Practice Management System (EMR).
• Identifies patients by verifying date of birth and name, creating new accounts for those not in the system.
• Prepares necessary paperwork in advance of patient appointments.
• Contacts patients with “No Show” appointments to reschedule and makes necessary notations.
• Schedules appointments to optimize patient satisfaction and workflow and addresses patient concerns to provide comfort.
• Responds quickly to patients in distress during emergencies, using sound judgment.
• Updated patient records in the EMR, obtaining and entering current information as needed.
• Identifies payer sources, verifies insurance eligibility, and notifies Billing Department of any prior authorization needs.
• Maintains a clean and organized reception area.
• Records and collects patient copays and balances during check-in and check-out.
• Protects patient rights by ensuring confidentiality of personal and financial information.
• Follows established policies and procedures, reporting changes as needed.
• Demonstrates exceptional customer service skills consistently.
• Handles telephone calls in a timely and courteous manner.
• Communicates professionally with patients, visitors, providers, and team members.
• Performs additional duties as assigned by the Practice Manager or Area Practice Manager.

Minimum Qualifications:

• High School Diploma required; Associates Degree preferred.
• 1 year of customer service experience in a healthcare office preferred.

Benefits of joining Qualderm Partners:

• Competitive Pay – Attractive compensation to reward your hard work
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.