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Job details

Client Success Manager

Benefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
Location: Tampa, FL
Company: Hive – Luxury Smart Home Automation

At Hive, we design and install high-end smart home systems that push the boundaries of comfort, style, and technology. But none of that happens without a solid plan, and that’s where you come in.

We’re on the hunt for a Customer Success Manager who’s part strategist, part organizer, part problem-solver, and 100% committed to making things run smoothly behind the scenes. In this role, you’ll be the central force that keeps our pre-production process flowing. You’ll welcome new clients, keep teams aligned, manage schedules, track materials, and make sure no detail slips through the cracks.

You’ll be in the middle of everything, working with some of the smartest, most passionate people in the industry. It’s fast-paced, high-impact, and deeply rewarding work. And at Hive, you’re not just checking boxes, you’re helping bring incredible spaces to life and delivering the kind of client experience that sets us apart.

What You'll Be Doing:

  • Kick off projects in style by leading client welcome calls and setting a positive, clear tone from day one.

  • Run the pre-production show by coordinating internal meetings, site visits, schedules, and calendars to keep everyone on the same page.

  • Keep communication sharp by documenting meeting notes, assigning action items, and making sure follow-ups don’t fall through the cracks.

  • Track changes like a pro by monitoring updates, change orders, and issues.

  • Support your PM like a champ by organizing their daily schedule and helping prioritize what matters most.

  • Stay ahead of delays by confirming materials and equipment are ordered and delivered on time, and flagging issues early.

  • Keep financials aligned by reviewing the Sales Order Summary Report daily and coordinating with accounting to ensure the schedule reflects current payment and job status.

What You Bring:

  • A sharp mind for organization, with the ability to manage shifting priorities like a pro

  • Excellent communication skills: written, verbal, and everything in between

  • A team-first attitude and the confidence to lead when needed

  • Tech-savviness and comfort with project management tools and software

  • A natural curiosity and proactive energy, you're always looking for what’s next

Why You’ll Love Working at Hive:

We’re not your average home automation company, and we don’t want to be. At Hive, you’ll be part of a tight-knit team that’s passionate about innovation, creativity, and delivering unforgettable client experiences. We move fast, we support each other, and we take pride in what we do, whether that’s designing cutting-edge home systems or simply making someone’s day easier.

We’re serious about growth, both for our clients and our people, and we believe in creating a workplace where your ideas are valued, your role is respected, and your work truly matters.
Hive Glassdoor Company Review
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CEO of Hive
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Jeff Harris
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Average salary estimate

$75000 / YEARLY (est.)
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$60000K
$90000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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Using Smarthome design we can make your home, entertainment area and even your business venues SAFER and EASIER to use while at the same time REDUCING energy costs. You can even PERSONALIZE every aspect of how you use and monitor your spaces. Hive...

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Full-time, onsite
DATE POSTED
July 29, 2025
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