Account Management Coordinator - Onsite
Description
We are seeking a proactive and detail-oriented Administrative Assistant to support our HVAC department. This entry-level position is ideal for individuals eager to learn and grow within the HVAC industry. The role involves assisting with generating quotes, managing daily service calls, and facilitating communication between customers and our team to ensure smooth operations.
Key Responsibilities:
- Quote Preparation & Follow-Up: Assist in generating accurate service and equipment replacement quotes. Follow up on pending quotes and update pricing as necessary.
- Daily Call Management: Review and close out service calls from the previous day, ensuring all tasks are completed and documented.
- Invoicing: Support the preparation and processing of invoices for completed service work, ensuring accuracy and timeliness.
- Customer Communication: Serve as a primary point of contact for customer inquiries, providing timely and professional responses.
- Administrative Support: Maintain organized records of service calls, quotes, and customer interactions. Assist with general office duties such as filing, data entry, and correspondence.
- Collaboration: Work closely with the General Manager and field staff to support day-to-day operations and address any operational challenges.
Requirements
- Education: High School diploma or equivalent. Additional administrative or customer service training is a plus.
- Experience: Previous experience in an administrative or customer service role is preferred but not required. HVAC industry experience is a bonus.
Skills:
- Strong communication skills, both verbal and written.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent organizational and multitasking abilities.
- Attention to detail and accuracy.
- Ability to learn new software and systems quickly
Benefits:
- Competitive hourly wage
- Opportunities for professional development and career advancement.
- Supportive and collaborative work environment.
- Monday through Friday from 8 am-5pm, with occasional overtime as needed.
Average salary estimate
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