Director, Client Success
Skills
- Strong knowledge of programmatic advertising and ad-tech ecosystem (DSP, SSP, IAS, DV, etc.)
- Experience managing client success teams and client relationships
- Excellent verbal and written communication skills
- Proficiency with Microsoft Word, Excel, and PowerPoint
- Analytical skills for data-driven decision making
- Ability to manage multiple diverse projects and accounts
Responsibilities
- Manage operations and communication for strategic accounts, overseeing post-sale client requests and optimizations
- Lead, mentor, and coach a pod of Associate and Client Success Managers
- Develop and maintain strong client relationships through exceptional service
- Monitor campaign pacing and delivery with Campaign Managers to optimize toward client success metrics
- Collaborate with Analytics for performance insights and conduct business reviews
- Work with Sales and Strategy teams to grow accounts and provide strategic recommendations
- Develop scalable solutions for complex problems with a proactive approach
- Engage with agencies and brands to plan and scale business growth
- Contribute to best practices development within Operations
- Stay updated on digital marketing and programmatic industry standards
- Ensure accuracy of IO data with Sales Executives and Campaign Managers
Education
- Relevant higher education degree preferred
Benefits
- Competitive base salary plus performance bonus or commissions
- Comprehensive medical, dental, and vision coverage
- 401K match program
- Generous PTO policy and paid holidays
- Remote friendly culture with flexible work options
- Career development and advanced education support
- Work from home and internet stipends
- Inclusive and diverse workplace
Average salary estimate
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Our mission to measurably improve the lives of patients through innovation at the heart of advertising technology and healthcare.
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