Manager, Parcel Ops
About the Role
Peloton is seeking a Parcel Manager to elevate our Global small parcel strategy within the Global Logistics team. In this high-impact role, you will be the key strategist overseeing the end-to-end parcel network for Business-to-Consumer (B2C) shipments. You will serve as the central leader for operations, analytics, and carrier relationships, ensuring an optimal balance of cost efficiency, network performance, and exceptional customer experience.
This role is ideal for a results-oriented logistics professional who is ready to own the strategic direction of a global parcel network and drive cross-functional efforts that directly impact both member satisfaction and financial results.
Your Daily Impact
You will be instrumental in the strategic direction and operational efficiency of our global parcel network. Your key responsibilities will be grouped into the following areas:
Strategic Network & Carrier Management
- Lead the Global Strategy: Develop and execute both short- and long-term parcel network strategies to support company growth, manage capacity during peak seasons, and ensure consistently optimized delivery performance.
- Negotiate & Partner: Own and develop strategic relationships with key small parcel carriers. This includes leading contract negotiations, directing the competitive bid process, ensuring carrier performance, and managing complex issue resolution.
- Cross-Functional Leadership: Lead and mentor project teams across Logistics, Procurement, Finance, and Supply Chain to ensure clear prioritization and successful execution of transportation initiatives.
Financial Stewardship & Reporting
- Budget Oversight: Manage and forecast the small parcel transportation budget. Oversee performance tracking and deliver precise reporting at weekly, monthly, and quarterly intervals to key stakeholders.
- Cost Optimization: Model cost/service trade-offs using advanced data analysis to evaluate various logistics scenarios, supporting data-driven decision-making and continuous cost savings identification.
- Tech-Driven Audits: Leverage software, LLMs, and AI technologies to automate parcel spend audits, identify discrepancies, and mitigate cost exposure.
Operational Excellence
- Process Enhancement: Standardize and improve operational processes by maintaining and creating clear SOPs (Standard Operating Procedures) for critical workflows, always identifying opportunities for automation and efficiency gains.
- Escalation Point: Serve as the primary escalation point for all parcel-related operational issues, providing timely support to cross-functional teams to ensure rapid resolution.
- Culture of Improvement: Champion a culture of operational excellence, driving improvements in service metrics and supporting team development.
You Bring To Peloton
We are seeking a candidate with a strong track record of strategic thinking, execution, and partnership, rather than just checking boxes.
- Logistics Expertise: 5+ years Proven experience in transportation, logistics, or supply chain operations, with direct experience managing small parcel networks
- Contract Management: Proven ability to manage strategic parcel providers, including successful contract negotiation and proactive performance management.
- Financial Acumen: Strong understanding of transportation finance, including experience managing large logistics budgets and a history of driving measurable cost-saving initiatives.
- Data & Analytics Mastery: Proficiency in advanced Excel and data analytics tools. You are comfortable working with large datasets and possess the skill to translate complex analysis into clear, strategic business recommendations.
- Collaboration & Influence: Demonstrated ability to effectively lead cross-functional teams, prioritize initiatives, and influence key stakeholders across various departments to drive organizational alignment.
- Education: Bachelor’s degree in Supply Chain Management, Logistics, Business, or a related field, or equivalent practical experience managing complex global logistics operations. Advanced certifications (e.g., APICS, Lean Six Sigma) are a plus.
#LI-KN1
#LI-Hybrid
The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits.
As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:
- Medical, dental and vision insurance
- Generous paid time off policy
- Short-term and long-term disability
- Access to mental health services
- 401k, tuition reimbursement and student loan paydown plans
- Employee Stock Purchase Plan
- Fertility and adoption support and up to 18 weeks of paid parental leave
- Child care and family care discounts
- Free access to Peloton Digital App and apparel and product discounts
- Commuter benefits and Citi Bike Discount
- Pet insurance and so much more!
ABOUT PELOTON:
Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.
Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: [email protected].
At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions.
Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address.
If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email [email protected] before taking any further action in relation to the correspondence.
Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.
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