Scheduling Support Specialist- OSA
Skills
- Strong customer service and phone support skills
- Proficient use of scheduling platforms (Schedule Pop experience preferred)
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Accurate data entry and basic HRIS familiarity
- Ability to multitask, prioritize, and manage time under pressure
- Clear verbal and written communication
- Problem-solving and escalation judgment
Responsibilities
- Act as expert user of the scheduling platform (currently Schedule Pop) to fill open shifts across all markets and locations
- Respond to call-offs and no-shows, promptly filling last-minute vacancies and tracking call-off patterns
- Serve as first point of contact for OSA employee scheduling questions and provide excellent customer service
- Assist with interviewing, hiring, onboarding, and initial scheduling of new staffing agency employees
- Provide training on the scheduling platform and company standards for new hires
- Maintain accurate data entry in HRIS and scheduling systems and prepare standard/ad hoc reports
- Coordinate short-term contract scheduling and bookings
- Share on-call rotation during weekdays and every third weekend to address urgent scheduling needs
- Perform general administrative duties including phone/email handling, mail, and filing
- Escalate and resolve scheduling issues; keep Director informed of patterns requiring disciplinary review
Education
- High school diploma or equivalent required
- Associate or Bachelor’s degree preferred (administration, HR, or related fields)
- Relevant certifications or coursework in scheduling/HR a plus
Benefits
- Medical insurance with free virtual doctor visits
- Vision and dental insurance
- Pet insurance and life insurance
- Employee Assistance Program (EAP)
- 401(k) retirement plan with company match
- Paid Time Off (PTO) that accrues immediately and paid holidays
- Access to DailyPay for on-demand pay
- Tuition reimbursement up to $5,250/year and tuition discounts with partner universities
- Employee-sponsored crisis fund, legal & identity theft protection
- Access to professional development content and partner discounts
Average salary estimate
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