HR Coordinator/ Shared Services

The Company 

Serving the People Who Serve the People 

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.  

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. 

Want to know more? See more of what we do here.  

HR Coordinator works with a highly collaborative team as an integral member of the HR Shared Services team and provides support to the HR team.  They will independently lead projects while providing critical support to employees. This role frequently liaises with other teams and will experience broad exposure across the company. Incumbent must have strong attention to detail, good customer service, strong technical skills, be able to multitask and work independently.    This role will be office based in our Washington DC office.

• HR Shared Services
• Manage HR Inbox/ HR tickets within UKG (HRIS) system. 
• Resolve general employee questions as part of the centralized HR Shared Services team, working with the appropriate team members to route and resolve more complex employee questions.
• Support with process audits for global HR processes
• Handle pre-boarding tasks and follow-up: recruiter confirmations, form collection, new hire notifications, welcome emails, notifications to IT
• Manage New Hire checklist and schedules
• Ensure I-9 form completion and accuracy with onboarding new employees in weekly orientation. Conduct monthly Audits to ensure the integrity of the I-9s.
• Draft PowerPoint Presentations; and write, revise and update content for the HR intranet.
• Perform unemployment claim processing.
• Complete verification of employment as needed
• Complete assigned administrative tasks and projects including document review, preparation and/or distribution, data entry, internet research
• Work with SMEs to update the Employee Handbook annually.  Ensure new laws/legislation/updates are incorporated. Manage the updates to align with annual compliance training or more frequently as needed.
• Track and log terminating employees equipment return
• Ad-hoc administrative/compliance activities
• Program Management
• Maintain a professional, positive, welcoming, and orderly environment throughout the office
• Oversee front desk reception including greeting and directing guests, monitoring the visitor log and issuing visitor badges
• Receive, sort, and distribute incoming mail and packages
• Maintain office vendor and building maintenance relationships and requests
• Conduct general office management tasks:
• Monitor, order and maintain office, kitchen, first aid, and housekeeping supplies
• Maintain neat, well organized, and tidy office space including front desk and common areas
• Collaborate with a wide range of teams to support projects and events on an ad hoc basis

• Minimum two years’ professional work experience providing HR support
• Positive people-person with a can-do attitude who thrives in fast-paced environment
• Team-oriented with a penchant for collaborating
• Impeccable organizational skills, attention to detail and diligence with follow up
• Excellent verbal and written communication skills
• Proficiency with Microsoft PowerPoint, Excel, and Outlook
• The ability to be flexible and remain calm under pressure in a fast-paced environment with competing priorities 

• Visio skills
• Advanced Excel Skills
• Experience in project management
• Experience creating user guides, SOPs and Canva

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! 

Security and Privacy Requirements

-     Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

-     Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be

a part of our journey.

- A few culture highlights include – Employee Resource Groups to encourage diverse voices

- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and

sometimes difficult issues ranging from mental health to work-life balance and current affairs. 

- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee

population 

The Impact

- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

The Benefits 

At Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs. Benefits listed below are for employees based in the U.S.

- Flexible Time Off

- Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance

- 401(k) plan with matching contribution

- Paid Parental Leave

- Employer-paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance

- Group legal coverage 

- And more!

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.