Digital Client Success Manager (Internal Only)

Client Success @ OMG

The Client Success Team helps shape the future of how groups, corporations, and teams purchase their gear one customer at a time. Our Client Success Team is the main point of contact for all roles within their accounts, from C-suite executives to customer service reps.

As a Digital Client Success Manager, you are responsible for revenue growth and retention within our tech-touch client segment. Your primary goal is to manage and maintain relationships with a large volume of clients, serve as the subject matter expert on our product and services as they reach out, proactively advise clients on best practices and strategies that drive adoption, and own the entire client lifecycle from onboarding to identifying upsell and cross sell opportunities.

As a DCSM, you will collaborate closely with cross-functional teams to identify and address product concerns, growth opportunities, and overall small improvements within this segment to make a large impact on the OMG client experience.

This position requires regular in-office presence at our Dallas, TX HQ for applicants within OMG.

Day in the Life

• Client Relationships: Develop strong, trusting relationships with a large volume of clients. Regularly take scheduled Zoom meetings and phone calls with clients to understand their needs and challenges. Proactively schedule meetings and outreach to identified clients to recommend growth strategy.
• Client Insights: Maintain knowledge of top accounts, including goals, tech stack, current initiatives, and performance of those accounts.
• Strategize and Grow: Identify and execute on data-driven growth opportunities within the account base, including e-commerce best practice recommendations, cross-selling, new store opportunities, competitive knockouts, and new users.
• Training: Train new and existing Sales Representatives within accounts on new product features, best practices, and overall online store processes. Conduct product and use case-specific training sessions.
• Retention: Monitor accounts for potential health risks. Leverage and execute risk playbooks.
• Data Upkeep: Update and maintain account Salesforce data regularly.
• Team Collaboration: Collaborate with cross-functional teams, including Sales, Support, and Product, to execute client requests and initiatives.

Must Haves:

• A minimum of 1 year of experience in Client Success, Account Management, or Sales in a SaaS environment
• Proven time management and multitasking skills in order to handle multiple tasks and clients/clients at once
• Strong organizational skills and attention to detail
• Demonstrated ability to communicate, present, and influence key stakeholders at all levels, including executive and C-level
• Comfortable working in an ever-evolving environment
• Ability to work in the OMG office 3 days a week, if in the Dallas area
• 25% travel required

OrderMyGear provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

A Few of the Perks

• Competitive benefits & PTO
• 401(k) with employer match
• Paid parental leave
• Wholesale discount to name brands
• In-office benefits:
• Catered lunches & breakfasts
• Company happy hours and outings
• Casual office atmosphere & one block from Deep Ellum
• Fully stocked kitchen
• Commuter benefits