Enterprise Account Manager
Skills
- Consultative selling and strategic account management
- Deep understanding of restaurant operations and hospitality workflows
- Client relationship-building and executive-level stakeholder management
- Data-driven decision making and ability to present actionable insights
- CRM proficiency (experience with Salesforce a plus)
- Strong presentation, training and facilitation skills
- Ability to manage competing priorities and work in an entrepreneurial environment
Responsibilities
- Own post-sale relationships for an assigned enterprise portfolio and serve as primary point of contact for account needs and issue resolution.
- Drive client retention and revenue goals through consultative reviews, upsell opportunities, and resolving strategic objections.
- Deliver customized product and service presentations and training both in-person and remotely.
- Provide clients with usage data, reports and recommendations to optimize operations and revenue.
- Document client communications, maintain CRM records, and produce regular productivity/retention reports.
- Gather customer feedback to inform product and marketing roadmaps and share market insights with internal teams.
- Collaborate with Enterprise AEs, Inside Sales, Product and Marketing to execute account plans.
- Travel approximately 30-50% (face-to-face client meetings and on-site training) depending on territory.
Education
- No specific degree required; relevant experience in hospitality or account management accepted
- Bachelor's degree in Business, Hospitality, or related field preferred but not required
- Relevant industry certifications or professional development in sales/account management are a plus
Benefits
- Remote work flexibility with up to 20 days per year work-from (almost) anywhere
- Company-paid therapy through SpringHealth and Headspace subscription
- Annual company-wide week off
- Paid parental leave and generous paid vacation including birthday time off
- Paid volunteer time
- Development Dollars, leadership development and access to on-demand e-learning
- Competitive health plans, flexible spending account, retirement benefits, life insurance
- Employee Resource Groups and travel discounts
- Eligible for annual bonus consideration
Average salary estimate
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