Director of Managed Services
Join Olea Kiosks – Shaping the Future of Self-Service Technology
About the Company
Olea Kiosks Inc. is a leading innovator in self-service kiosk solutions, trusted by top-tier clients across industries from healthcare to hospitality. We design and manufacture cutting-edge kiosks that enhance customer experiences and streamline operations. What sets Olea apart? Our commitment to American-made quality, bold engineering, and a customer-first mindset that fuels everything we do.
About the Role
We’re looking for a strategic and service-oriented Director of Managed Services to elevate Olea’s service delivery operation. Reporting to the Vice President of Sales, this role will lead the team responsible for warranty programs, customer support, and technical services — shaping how Olea supports its customers post-sale.
What You’ll Do
- Develop and implement service policies and performance standards to support business goals
- Monitor key service metrics (KPIs) including SLA and SLO compliance
- Manage department budgets, staffing, vendor contracts, and inventory
- Analyze customer feedback to drive root cause solutions and improve satisfaction
- Lead and coach a high-performing team, including managers, coordinators, and technicians
- Collaborate with Sales, Marketing, and Product teams to align service delivery with customer needs
- Implement tools and systems to boost efficiency and service quality
- Foster strong relationships with customers, vendors, and partners
- Champion a culture of safety, compliance, and continuous improvement
Why This Role Matters
This role plays a critical part in ensuring our customers receive exceptional post-sale support and care. Your leadership will help drive operational excellence, customer satisfaction, and new revenue through service offerings — directly influencing Olea’s reputation and growth.
Why You’ll Love Working at Olea
At Olea, we blend innovation with craftsmanship in everything we do. You’ll join a collaborative team where your ideas are valued, your growth is supported, and your work has visible impact. We pride ourselves on a culture of integrity, agility, and excellence that drives us to keep raising the bar.
Compensation & Schedule
- Full-time, exempt position
- Starting rate $120k per year
- On-site role at our Cerritos, California headquarters
- Typical hours are Monday-Friday, between 6:30 a.m. and 5:00 p.m.
- Occasional local and domestic travel may be required
Ready to Apply?
We’d love to hear from you! If you’re a results-driven leader ready to shape service excellence at a growing company, apply now to join the Olea team.
To be successful in this role, candidates must have the following knowledge, skills, and abilities:
- Bachelor’s degree in Business, Engineering, Computer Science, or related field
- 5+ years managing service delivery or operations
- Experience in kiosk, electronics, or tech manufacturing preferred
- Proficiency in Microsoft Office, Salesforce, and ERP systems (e.g., Abas)
- Strong leadership, problem-solving, and decision-making skills
- Effective communicator across all levels, including customers and executives
- PMP or other project management certification preferred
At Olea Kiosks, we believe that taking care of our team is just as important as taking care of our customers. When you join us, here’s what you can look forward to:
- Competitive Pay — Starting at $120k/year.
- Health Benefits — Medical, dental, and vision plans to keep you (and your family) healthy and happy.
- 401(k) Retirement Plan — Start planning for your future with our company-sponsored 401(k) program.
- Paid Time Off — Vacation days, sick time, and holidays to help you recharge and enjoy life outside of work.
- Supportive Team Environment — We’re a family-owned company, and genuinely care about our employees and their families.
- Opportunities to Grow — We love seeing our team members learn new skills, take on new challenges, and advance their careers.
- Great Culture — We take our work seriously, but not ourselves. Expect lots of collaboration, plenty of laughs, and zero stuffy corporate nonsense.
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Olea Kiosks, Inc. is a self-service kiosk solution provider for the attractions and entertainment, healthcare and hospitality industries. Its technologically advanced, in-house manufacturing, design, and innovation have made it an industry leader....
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