Enterprise Customer Success Manager - Texas
Skills
- Enterprise customer success and account management experience in EdTech or related SaaS.
- Proven track record meeting or exceeding OKRs tied to retention, adoption, and expansion.
- Comfort with data-driven decision making and using CRM and customer success tools.
- Strong stakeholder management and communication skills for district-level engagements.
- Ability to create strategic success plans, run executive business reviews, and negotiate within guidelines.
Responsibilities
- Manage a portfolio of 20-25 enterprise K-12 district accounts and oversee the full customer lifecycle.
- Monitor account health and OKRs, proactively identifying risk and opportunity to drive adoption and renewal.
- Build and execute strategic success plans tailored to each district’s goals and needs.
- Partner with Sales, Marketing, and Support to coordinate resources, influence renewals, and support expansion.
- Run business reviews and present insights and recommendations to district stakeholders.
- Leverage data and tech stack to surface insights, measure outcomes, and prioritize actions for accounts.
- Represent Newsela in customer meetings and occasional onsite visits; travel as needed.
Education
- Bachelor’s degree or equivalent professional experience preferred.
- Background in education or K-12 systems considered a plus.
Benefits
- Comprehensive medical benefits with employer premium contributions and HSA support.
- Work-from-home support including monthly tech stipend.
- Parental leave, fertility support, adoption benefits, and inclusive family programs.
- 401(k) with employer match and financial wellbeing resources.
- Flexible PTO, 10 company holidays, winter break, and sabbatical program.
- Annual learning and development allowance and professional growth support.
- Additional wellness benefits such as Calm app access and pet insurance; equity/incentive stock options.
Average salary estimate
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Newsela is dedicated to transforming the way learners access the world through words.
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