Founding Operations
About Nabi
Nabi is building a new behavioral healthcare system to serve 100M patients with exceptional care in the next 10 years. We’re starting out with building the first digital health platform for eating disorders with an agentic care model, where we empower clinicians with agents to deliver continuous care. We’ve already served tens of thousands of members and have raised over $10M from some of the top-tier VC firms.
Why we need you
This is the first operations role at the company. As part of this founding role, you will be tasked with setting the highest standards of operational excellence across the organization. You will own and scale core functions across revenue, community, CX, and internal ops. You’ll work directly with the CEO, the Chief Clinical Officer, and clinical team to design and run the operational backbone of the company. This is a critical role for a strong generalist who thrives in ambiguity, builds fast, and cares deeply about healthcare done right.
What You’ll Do
Community Strategy: Manage our members community and direct community strategy
Revenue Cycle Management (RCM): Oversee claims, eligibility checks, denials, and payments
Customer Experience (CX): Build and refine support systems that are responsive, empathetic, and efficient
Operational strategy: Streamline internal processes, manage tooling, and solve daily operational challenges
Support People Ops: Work closely with our Chief Clinical Officer on onboarding, licensing, scheduling, and HR logistics
What We’re Looking For
Based in or willing to relocate to San Francisco — this is an in-person role
Intellectual horsepower — signs of raw intelligence, fast learning, and sharp problem-solving
Moves fast — you thrive in ambiguity and can solve messy problems quickly
High attention to detail — we value excellence as a core value
Crisp communicator—you can distill complexity and influence decisions across various stakeholders
Strong candidates may also have
Have experience in AI, healthcare, or regulated industries
Technical or highly proficient with technical tools (SQL, Python, Retool, Zapier)
What We Offer
Compensation: $90K - $135K year with bonuses
Equity: meaningful equity as part of founding team
Benefits: Competitive healthcare, vision, and dental, 401K, and free lunch + dinners in the office.
Average salary estimate
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