Regional Retail Manager - Northeast

The Opportunity

The Regional Manager is responsible for overseeing the operations, performance, and growth of multiple business locations within the Northeast region. This leadership role involves managing teams, driving sales, ensuring compliance with company policies, and implementing strategic initiatives to achieve regional and company-wide goals.

Position: Regional Manager reporting to the Vice President of Retail.

Markets of Responsibility: Virginia, Pennsylvania, New York, Massachusetts, Illinois – 5 locations

Who We Are

Since 1982, Ballard Designs has offered a unique curation of home furnishings and décor from all periods and provenance. Its designers travel the world for inspiration, translating the latest trends in fashion, color, and style into finely crafted products not found anywhere else. Ballard Designs is part of the Cornerstone brands - four interactive, aspirational home and apparel lifestyle brands that deliver inspirations that help customers enjoy, enhance and celebrate life.

Your Impact

• Make plan & drive EBITDA by creating an inspiring place to work and shop by delivering an exceptional brand experience.
• Develop and execute strategy to drive sales and build guest loyalty through store programs that include Design Services, BD PLCC, community outreach and additional corporate and regional events throughout the year.
• Evaluate and develop growth within the Design Services program.
• Lead weekly management meetings that are focused on goal setting, business plan communication and strategic analysis.
• Optimize management development in floor leadership, division of leadership roles, and business acumen.
• Model exemplary service and ensure managers perform effective floor leadership to drive sales while maintaining exceptional guest experiences and visual presentation.
• Work with your HR business partner and VP of Retail on recruiting, hiring, and team member relation concerns
• Assess performance management through EPI’s and motivate team members through daily sales rallies, guest experiences, product knowledge and operational execution.
• Develop overall teamwork by increasing levels of team responsibility, using individual development plans and holding leadership teams accountable for performance.
• Maximize team and individual performance through consistent coaching in the moment and feedback using performance management processes.
• Network, interview, select and on-board new team members.
• Build positive working relationships with the store teams, VP of Retail, Human Resources, Retail and Operations brand partners, and other Home Office Team Members.
• Forecast and adjust monthly payroll to maximize productivity, achieve sales/payroll goals and complete workload.
• Utilize experience performance management metrics to assess team member behaviors for identifying strengths and opportunities.
• Manage loss prevention and the execution of physical inventory.
• Lead weekly 1-on-1 meetings with all leaders and ensure all leaders are holding weekly touch-bases with each member of their team to support and encourage focus and a team environment that is positive, uplifting and supportive.
• Lead reporting Store Managers to ensure they are performing to the above standards.

What You Bring

• Must reside in the geographical location in which we are implementing the role.
• College degree preferred or equivalent job experience.
• 5 + years management experience in specialty retail and/or multi-unit retail business environment.
• Proficiency using Microsoft Word, Excel, Outlook, Kronos and POS systems.
• Ability to critically think like a new business owner – grey is always a retail norm
• Ability to work independently and without close supervision
• Curious and open to adopting new ways of thinking and eager to learn new skills
• Ability to be mobile on the sales floor for extended periods of time.
• Availability to work flexible schedule, including evenings, weekends and holidays.
• Ability to lift and mobilize medium to large items, up to 50 lbs.
• Ability to travel weekly
• Ability to climb ladders

If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members. We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers! 

For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance. 

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