Automotive Finance & Insurance Trainer
Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description
We are seeking a dynamic and experienced Automotive Trainer to deliver high-impact training for dealership F&I professionals. This role is critical in enhancing dealership profitability, compliance, and customer satisfaction through expert facilitation in finance and insurance processes, product knowledge, and sales techniques. The ideal candidate will have a strong background in automotive retail training, a passion for coaching and mentoring, and the ability to create engaging learning experiences. This is an excellent opportunity for an individual with a passion for the retail automotive industry and adult learning.
Job Responsibilities
- Conduct instructor-led training sessions focused on F&I product knowledge, compliance, sales process, and customer engagement.
- Model facilitation of best practices for corporate trainers in deal structuring, lender relations, and menu presentation tools.
- As needed, collaborate with instructional designers to develop and refine training materials, including manuals, videos, and eLearning modules.
- For specific dealership engagements, customize training content to align with dealership goals, regional needs, and OEM guidelines.
- Provide one-on-one coaching to underperforming F&I staff and develop action plans for improvement.
- Track and report performance metrics, training outcomes, and compliance adherence.
- Stay current on industry regulations, lender requirements, and product updates.
- Build strong relationships with dealership leadership, OEM contacts, and internal stakeholders.
- Verify learners’ understanding of the subject matter using competency-based training.
- Identify additional training needs based on learners’ feedback and assessment of skills.
- Maintain attendee training records in learning portal.
- Collaborate regularly with Corporate, Regional, and Dealership team members to accomplish Corporate, Regional, and training department goals,
- Build rapport and establish trust with dealership
Qualifications
- Minimum three years of experience training, coaching, or instructional delivery. Within the automotive industry is a plus
- Excellent communication, presentation, and interpersonal skills
- Ability to travel to training and dealership locations
- Experience in automotive finance and insurance (F&I) is a plus
Preferred Skills
- Experience with instructional design or adult learning principles.
- Knowledge of F&I products, dealership operations, and compliance requirements
- Proficiency in DMS and menu systems (e.g., DealerTrack, Reynolds, CDK, MaximTrak)
- Excellent time management skills
- Excellent verbal and written communication skills
- Charismatic personality and passion for adult education
- Excellent classroom facilitation skills
- Thrives working independently but also enjoys working as part of a larger team
Additional Skills
- Excellent time management skills
- Excellent verbal and written communication skills
- Charismatic personality and passion for adult education
- Excellent classroom facilitation skills
- Shop Management skills
- Thrives working independently but also enjoys working as part of a larger team
Additional Information
Contract / Project-based
Workplace Type: Remote/Home-based
Must love travel – 15% travel required
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
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With almost 7,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: • Warranty & Technical • Parts & Service • Retail Performance Management • Customer Engagement • Fleet & Mobili...
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