Scheduling Coordinator

Overview

We are in the business of home ownership and are looking for a Scheduling Coordinator who will find a career home with us. This non-exempt role is for someone who loves working with details in a fast-paced and team-centered environment as you will be responsible for collaborating with multiple parties to facilitate the scheduling of closings in a timely manner.

What you will do

As a Scheduling Coordinator, you are responsible for completing all scheduling, re-scheduling, and cancellation requests for all closing orders within client desired Service Level Agreement (SLA). In this position, you will work directly with signing agents, our clients, and their borrowers to coordinate the events as assigned.

Client Service

• Coordinate scheduling assignments between signing agent, borrower, and clients
• Handle incoming calls from signing agents, borrowers, and clients regarding scheduling
• Follow client-specific scripting call dialogue
• Meet company production, fee, and turn time standards as set forth by department Manager
• Monitor incoming scheduling emails
• Complete requests for reschedules and cancellations
• Establish and maintain relationships with signing vendors and clients
• Address vendor payment questions/issues as necessary

Communicate and Collaborate

• Communicate openly and respectfully with clients, team members, and leaders
• Communicate with closing teams regarding all unscheduled closings and title not cleared files to obtain approval to schedule
• Maintain open communication with closing team members and post-closing auditors
• Track and report daily work to team leader
• Answer incoming phone calls that roll to Vendor Hotline queue
• Cross train in answering the company phones, CPL, Patriot Act, and bankruptcy searches
• Cross train in Vendor Management and Signing Only to provide coverage during peak times
• All other duties assigned

What you will bring

• High school diploma or equivalent
• 1-year customer service experience
• Must possess good organizational skills
• Strong multi-tasking abilities in a fast-paced environment
• Excellent written and verbal communication skills
• Proficient with MS Office and office equipment

If you have transferrable skills and feel like you would be a good fit, please don’t hesitate to apply!

What we offer

• Competitive payrates based on skills and experience
• Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts
• Rest and relaxation: Paid holidays and generous PTO based on tenure
• Community and Philanthropy: Paid volunteer time
• Paid Maternity and Parental Leave
• Contribute to your future: 401K plan and robust continuous learning opportunities
• Work Perks Program: Access to discounts that help save money in your daily life

Is this the ideal location for you?

Mortgage Connect is committed to offering a flexible work environment for this role. This is a hybrid/remote role, meaning you have the flexibility to work in the local Moon Township office and from home. (Remote work is subject to Mortgage Connect’s remote work policy and business needs.)

Who we are

Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.

All onboarding employees will be required to complete a pre-employment background check and drug screening.

We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact [email protected]