Director, Client Success
Skills
- Proven ownership of renewals and expansions
- Deep experience in digital health / telehealth environments
- Strong executive presence and comfort influencing C-suite stakeholders
- Data fluency: build/read dashboards, interpret trends, ROI storytelling
- Operational rigor: CRM hygiene, forecasting, playbook creation
- Excellent stakeholder management and cross-functional collaboration
- Experience partnering with marketing on member activation and enrollment
Responsibilities
- Own a portfolio of high-value employer accounts and act as primary client lead
- Serve as the clients' voice into product, service delivery, and company strategy
- Drive renewals, expansions, and retention playbooks to meet commercial targets
- Partner with GTM leadership on forecasting, pipeline, and account strategy
- Develop enrollment marketing strategies and partner with Marketing on activation campaigns
- Create business impact narratives tying clinical outcomes to ROI, access, cost savings, and patient experience
- Run QBRs and executive reviews that align client goals to measurable results
- Maintain CRM hygiene, operational playbooks, and scalable processes
- Travel domestically ~20-25% for client meetings and executive reviews
Education
- Bachelor's degree or equivalent professional experience
- Advanced degree (MBA or related) preferred but not required
Benefits
- Compensation plus equity aligned to growth and experience
- Full health benefits
- Flexible PTO
- Remote-first role with required domestic travel (~20-25%)
- Mission-driven team and high-growth opportunity
Average salary estimate
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