Product and Guest Experience Manager

Manages the development, life cycle and success of ski-related products such as season passes, tickets, snow school, rental/retail services, digital platforms and events. Plays a pivotal role is delivering exceptional guest experiences across all profit centers at Middlebury Snowbowl. 

This is a part time, benefits eligible, hourly position with a hiring range of $24.47-$30.59 per hour. The general hours for this position are around the seasonal Snowbowl operations from August to April.

Core Responsibilities:

• Organizes implementation, training and maintenance of RFID & POS system for Snowbowl employees and guests in all “Profit Center” areas understanding software development and user experience. 

• Manages advance reservations and walk-up guest experiences and their product lifecycle. Provides daily operational support. 

• Focuses on customer satisfaction, efficiency, employee training and consistency with policies and procedures. Acts as the primary point of contact for guest feedback and inquiries. Ability to resolve issues professionally and quickly. 

• Assists General Manager in cross functional collaboration with ticketing, passes, rentals, events, and snow school and their managers. Immerses oneself in the systems functionalities. 

• Collaborates with teammates including but not limited to; Snow School Director, Retail/Rental Manager, Rikert Manager. Manages ticketing staff; hiring, scheduling and training. 

• High school diploma or equivalent is required / college degree preferred. 
• Strong technical skills. 
• Exceptional customer service skills and thrives in a fast paced team oriented enviroment. 
• Positive attitude required with excellent communication skills. 
• Organized, creative and thorough. 
• Strong problem solving and team management. 
• Willingness to work weekends and holidays during peak season. 
• Passion for skiing, snowboarding or mountain activities preferred. 

Physical Demands and Working Conditions:

Indoor/outdoor environment and must be comfortable working in winter conditions and standing for long periods of time. Computer work and customer facing. Occasional heavy lifting.

Other:

An offer for this position is contingent upon successful completion of a criminal background check and references.

As an employee of Middlebury College, you will enjoy being part of a vibrant supportive community.

Middlebury offers its employees excellent compensation and competitive health, dental, life, disability, generous retirement matching, and vision benefits, and a generous time-away program - up to 34 days per year, increasing as the term of service lengthens. Employees are eligible for robust educational assistance programs. The result is a very high quality-of-life in a gorgeous setting. Middlebury Colleges offers its employees excellent compensation and other perks of employment including:

• MiddCard Privileges: access to athletic facilities, discounts at the college store, library privileges, and cultural and sporting events. Spouses or domestic partners are eligible to receive a card with the same privileges.
• Discounts on season passes at Middlebury College's Snowbowl, the Ralph Myhre Golf Course and the Rikert Outdoor Center.
• Access to our Partner Inclusion Program that provides comprehensive support services to the spouses and partners of Middlebury employees.
• A full listing of our benefit offerings can be found on our website or click to see some of the other fun perks of working at Middlebury, whether in Middlebury, VT or Monterey, CA!

Middlebury College is an equal-opportunity employer where diversity, equity, and inclusion are core values. To this end, the College recruits talented and diverse faculty, staff, and students from across the United States and around the world. Middlebury College encourages applications from women, people of color, people with disabilities, and members of other protected classes and historically underrepresented communities. The College also invites applications from individuals who demonstrate an ongoing commitment to advancing diversity, equity, and inclusion in the workplace.