Senior Product Analyst, ServiceNow
Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.
The Technology, Data, and Intelligence (TDI) Team
Okta is the leading independent identity provider. The Technology, Data, and Intelligence (TDI) organization is the engine that powers Okta's global workforce, providing the technology and systems that enable our employees to do their best work.
The Senior Product Analyst Opportunity
We are seeking a detail-oriented Senior ServiceNow Product Analyst to support the development and enhancement of our suite of technology workflow products (ITSM, ITOM, GRC, SAM/HAM, CSM). In this key role, you will work closely with internal customers to understand their processes and pain points, translating their needs into detailed requirements for our development team. You will be a critical link between our business stakeholders and technical teams, using data and analysis to help shape and refine solutions that enhance user experience and provide measurable business value.
What you’ll be doing
- Contribute to the overarching product vision and strategy, translating it into an actionable product backlog for the development team
- Own, manage, and prioritize the product backlog for our technology workflow products; define, and refine features, user stories, and enhancements based on business value and user needs
- Act as the primary advocate for our users, gaining a deep understanding of their needs through user interviews, feedback sessions, and data analysis to champion solutions that genuinely enhance their experience and productivity
- Translate complex business and technology needs into clear and concise product requirements, user stories, and functional specifications for the ServiceNow development team
- Define and analyze metrics to measure the success, performance, and adoption of ServiceNow products; use data-driven insights to inform future product decisions and demonstrate ROI
- Evaluate and prioritize all new feature and enhancement requests, ensuring development capacity is balanced across various stakeholder needs while maintaining transparent communication on all prioritization decisions
- Serve as a dedicated Product Owner within our agile/scrum framework, creating and clearly communicating product backlog items, defining acceptance criteria, and ensuring the development team fully understands the product vision and priorities for each sprint
- Stay current with the latest ServiceNow capabilities, industry trends, and best practices to identify new opportunities for innovation
What you’ll bring to the role
- 5+ years of experience in a relevant role such as product analyst, business systems analyst, or product owner, with at least 3 years focused specifically on the ServiceNow platform
- Deep expertise in several core ServiceNow modules, specifically ITSM, ITOM, GRC, SAM, and HAM
- Strong understanding and hands-on experience with agile development methodologies, and a proven ability to collaborate effectively with globally dispersed development teams
- Proven track record of managing a product backlog and leading an agile team to deliver successful platform enhancements from concept to launch
- Exceptional communication and stakeholder management skills with the ability to influence and align cross-functional teams and senior leadership
- Proven experience gathering and documenting business requirements, performing process mapping, and translating them into detailed user stories and functional specifications
- Experience with building out or maintaining a mature CMDB
- Advanced certifications such as ServiceNow Certified Implementation Specialist (CIS) in relevant modules or Certified Scrum Product Owner (CSPO) are highly preferred
#LI-MC1
#LI-Hybrid
Below is the annual base salary range for candidates located in California, Colorado, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.
What you can look forward to as a Full-Time Okta employee!
- Amazing Benefits
- Making Social Impact
- Developing Talent and Fostering Connection + Community at Okta
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
Some roles may require travel to one of our office locations for in-person onboarding.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Experienced enterprise cloud software salesperson sought to drive net-new logo acquisition and high-value deals for Okta across Texas, leveraging channels and executive relationships.
Lead product strategy and execution for core engineering services and productivity application integration at Okta, using AI to streamline operations and boost developer productivity.
Lead the development and commercialization of Visa DPS issuing solutions (credit processing and BNPL) as a Product Manager working with SAFe/Agile teams in a hybrid Atlanta role.
Lead strategy and delivery for ServiceNow's Gen AI Platform and AI Agents as a Principal Inbound Product Manager focused on building platform capabilities, prototyping agentic solutions, and partnering closely with customers and cross-functional teams.
Visa Commercial Solutions seeks a Senior Product Manager to lead B2B payment products for small business to middle market customers, from discovery through launch and adoption.
Lead the Card Site platform product strategy and execution to drive personalized acquisition experiences and scale Capital One’s frontend delivery model.
Lead the product strategy and P&L for Avery Dennison's logistics RFID and BLE portfolios to drive profitable growth and market adoption.
Lead the technical product strategy for a modern programmable voice platform, driving developer experience, telephony reliability, and enterprise-facing tooling across WebRTC, SIP, and call-control APIs.
Lead the definition, development, and commercialization of Hermeus' propulsion test facility and service offering—translating customer needs into contract-ready capabilities for DoD and commercial customers.
Senior technical product leader to own the voice platform roadmap and developer experience across WebRTC, SIP, and programmable voice for a fully-remote U.S. role.
Lead the end-to-end product delivery and go-to-market efforts for Visa Direct payment solutions, driving cross-functional collaboration and technical product execution.
Capital One is hiring a Senior Associate Product Manager in McLean to lead delivery of real-time data platforms that power consumer banking products and accelerate time-to-market.
Lead the product strategy and modularization of Distyl’s Contact Center solution—shaping SME tools, Agent Assist, and the Remedy Layer for high-impact enterprise deployments.
An early-career Associate Product Manager role at Siena to own product areas across AI-driven customer experience, ship integrations and evaluation systems, and work directly with customers.
Lead product strategy and execution for core engineering services and productivity application integration at Okta, using AI to streamline operations and boost developer productivity.
Okta is a leading identity and access management company headquartered in San Francisco, California that is committed to allowing people to access applications on any device at any time, while still enforcing strong security policies.
24 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
