Manager Point of Care Testing, Phlebotomy Services

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Day (United States of America)

Ann & Robert H. Lurie Children's Hospital of Chicago

General Summary:

The Manager of the Clinical Point-of-Care Testing (POCT) program and Phlebotomy Services is responsible for overseeing all aspects of POCT and phlebotomy operations within our organization. This role ensures high-quality, efficient, and compliant laboratory services that support patient care. The manager leads a team of POCT medical technologists as well as a team of phlebotomists, ensuring accurate specimen collection, proper testing protocols, and adherence to regulatory standards.

Essential Job Functions:

• Oversees daily operations of the POCT program and Phlebotomy Services, ensuring timely, accurate and safe specimen collection and testing.

• Supervises, trains, and mentors phlebotomy and POCT staff, with the authority to hire, separate, promote, demote, write and administer performance evaluations. Develops training and competency assessment programs for non-Lab staff performing POCT.

• Develops and oversees budgetary planning, staffing needs, and operational expenses related to the department, as well as supports compliance with billing and revenue requirements related to testing and collection.

• Develops and implements policies and procedures in accordance with regulatory standards (CLIA, CAP, tJC, etc.). Ensures compliance with quality control measures, laboratory accreditation requirements, and best practices.

• Monitors key performance metrics and implement improvements to enhance efficiency and accuracy.

• Collaborates with inpatient, ambulatory and ED leadership and clinical teams, information management, health technology management, revenue integrity and laboratory leadership to ensure optimal operation of POCT program and Phlebotomy Services.

• Stays updated on emerging trends in POCT, laboratory technology, and best practices in phlebotomy. Maintains knowledge and utilizes resources to provide consultative, educational, technical and informational services as needed, to families, patients and staff.

• Facilitates corrective actions related to quality control failures, PT failures, and safety events.

• Develops patient centric collection protocols and responds to patient and family concerns to ensure a positive patient experience in all specimen collection procedures.

• Assists with selection of methodology, establishment/verification of laboratory test performance specifications, and establishment of quality control program to monitor ongoing test performance.

Knowledge, Skills and Abilities:

• Minimum of a Bachelor’s degree, or Masters preferred in a biological, chemical, or medical laboratory science.

• Three years minimum clinical laboratory management, supervisory, or lead experience.  MLS (ASCP) or equivalent certification, clinical and professional expertise, preferably in POCT and phlebotomy services.

• Strong understanding of clinical laboratory regulations, accreditation standards, and quality control protocols. Proficiency in laboratory information systems (LIS) and electronic medical records (EMR).

• Leadership experience with excellent communication, problem-solving, and team-building skills. Ability to work well in a team environment and with different personalities and educational levels.

Education

Bachelor's Degree (Required)

(PBT-ASCP) - Phlebotomy Technician - American Society for Clinical Pathology (ASCP) Board of Certification

Pay Range

$83,200.00-$137,280.00 Salary

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability

• Critical Illness, Accident and Hospital Indemnity coverage

• Tuition assistance

• Student loan servicing and support

• Adoption benefits

• Backup Childcare and Eldercare

• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

• Discount on services at Lurie Children’s facilities

• Discount purchasing program

There’s a Place for You with Us

At Lurie Children’s, we embrace and celebrate building a team with a variety of backgrounds, skills, and viewpoints — recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.  

 

Lurie Children’s and its affiliates are equal employment opportunity employers.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email: candidatesupport@luriechildrens.org