Room Service Manager

IN ROOM DINING MANAGER 

The Four Seasons Resort Lāna’i is looking for an In Room Dining Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams’ have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required. 

WHAT YOU’LL DO 

• Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s Room Service Department to ensure that established cultural and core standards are met: long-range strategic planning for outlet operation.  

• Oversee In Room Dining team.   

• The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.  

• Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for 24-hour a day in-room dining and in-room private bar services.  

• The ability to work closely with the Assistant Director of Food & Beverage, Director of Food & Beverage, Executive Chef and Sous Chefs to design effective menu and amenity options while ensuring excellent product quality at a fair price and attend regular operational meetings to ensure effective coordination and cooperation between departments.  

• Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.  

• Observe the physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.   

• Ensure accurate and consistent use of IRD systems, including IRIS and EMC, to streamline operations, support timely service delivery, and maintain overall accuracy in billing, ordering, and inventory control. 

• Analyze service metrics, guest feedback, and performance data to identify opportunities for improvement, enhance operational efficiency, and elevate the overall in-room dining guest experience 

• Champion highest set of standards, through consistent coaching and training to ensure all team members deliver a refined, thoughtful, and personalized guest experience aligned with our brand standards. 

• And More! 

WHAT TO BRING 

• Successful candidate must possess legal work authorization in United States (unless the candidate is currently in a managerial position at another Four Seasons location as they may qualify for a L-1 Visa sponsorship) 

• Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card   

• Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts  

• Weekend and Holiday availability required.   

• Previous Luxury Resort Department Head Experience preferred.  

• Clear understanding of Forbes 5-star service   

JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS: 

• Salary Range: $80k - $85k 

• 100% Employer contributed Medical, Dental, and Vision benefits 

• Competitive wages and other benefits (Retirement Plan, Wellness Credit, Travel Credit) as well as Paid Time Off & Holiday Pay 

• Inclusive and diverse employee engagement & recognition events all year-round 

• Complimentary stays and exclusive discounts at Four Seasons Worldwide  

• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms 

• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources 

• Comprehensive learning and development programs to help you master your craft 

• Energizing Employee Culture where you are encouraged to be your true self! 

• And so much more!