Genesys Technical Specialist

Overview

LMI is seeking a dynamic and strategic Genesys Practice Manager to cultivate, strengthen, and advance our partnership with Genesys and lead go-to-market architecting for LMI’s Call Center as a Service (CCaaS) solutions. This role requires a self-starter who can drive strategic initiatives, manage go-to-market efforts, support business development teams as a platform expert, and enable LMI’s delivery teams to maximize value from the partnership. The ideal candidate blends Genesys technical acumen with business development savvy, and thrives in a mission-driven, collaborative environment.

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.

Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

Responsibilities

• Serve as the primary point of contact and strategic lead for LMI’s alliance with Genesys.
• Develop and execute joint business development strategies, co-marketing campaigns, and enablement programs.
• Collaborate with Genesys teams to align roadmaps, identify mutual growth opportunities, and co-sell solutions.
• Lead business development opportunities, securing and leading client discussions, bringing Genesys platform expertise and leading solutioning discussions.
• Train and equip internal delivery teams on Genesys capabilities, certifications, and integration best practices.
• Track partnership health metrics, report on performance, and recommend refinements to improve outcomes.
• Represent LMI at Genesys events, alliance summits, and internal leadership showcases.
• Work cross-functionally with sales, marketing, delivery, legal, finance, and executive leadership.
• Lead proposal development for opportunities involving Genesys capabilities, ensuring alignment with both client needs and alliance expectations.

Qualifications

Minimum Requirements:

• Bachelor’s Degree or higher.
• Minimum of 5 years’ experience in alliance or partnership management in support of the Genesys and other platforms.
• Demonstrated success managing strategic technology alliances (experience with Genesys or similar ecosystems strongly preferred).
• Strong business development, cross-functional collaboration, and communication skills.
• Ability to translate technical capabilities into business value, especially in federal or regulated environments.
• Proven track record developing and executing joint marketing and go-to-market activities.
• Comfort working in matrixed environments and liaising across domains including sales, delivery, and executive leadership.

• The ablity to obtain/maintain necessary security clearance 

Desired Qualifications:

• Experience in the federal sector with technology solution sales or partnerships.
• Understanding of Genesys platform modules (ITSM, CSM, ITOM, IRM, HRSD, App Engine, etc.) and deployment best practices.
• Certifications in Genesys (e.g., Genesys Sales Representative, System Administrator, Certified Technical Architect).
• Familiarity with solution-based contracting and government procurement processes.