Sales Support Specialist

Company Description

Driven? Passionate? Do you want to perform meaningful work? Are you obsessed with building better things in a supportive and collaborative environment? Do you want to be recognized and rewarded for your workplace contributions?

Yes? Then we want you at Kofile.

We are looking for change agents: those who bring groundbreaking ideas, insights, and vision to the workplace. Professionals who excel at identifying inefficiencies and developing solutions to overcome them.

Where some see problems, you see a roadmap to a future – and better – place for our growing company.

Kofile employees are empowered and encouraged to work as a team while allowing for individual achievement and recognition. Our culture is one of diversity, cooperation, and coaching; we realize mistakes will be made and we will learn from them by working together, paving the way for ongoing success.

If you want to have a lasting impact at work, have your voice and ideas heard, and contribute to a high-performance organization, then we want YOU on our team.

We need YOU to be part of that journey by filling a new and critical role at Kofile

The Sales Support Specialist plays a vital role in enabling the sales team to focus on closing deals by handling administrative, logistical, and operational tasks that improve responsiveness, accuracy, and overall customer experience. This role will serve as a central resource for sales reps and sales leadership, managing everything from proposal support and order tracking to event coordination and CRM maintenance.

Key Responsibilities

Proposal & CRM Support

• Support strategic sellers with non-standard proposal development and submissions outside of CPQ workflows
• Enter new assessments into CPQ and assist with proposal generation
• Input new contacts and leads into Salesforce (SFDC) and maintain data accuracy

Conference & Event Coordination

• Coordinate logistics for conferences and sales meetings (e.g., shipping, travel, hotel, booth needs)
• Track conference-related expenses and provide burn reports to Regional VPs

Assessment & Pricing Support

• Assist with in-lab assessments coordination, including scheduling and shipping Pelican cases with logistics
• Help maintain standardized pricing models (per book, per band) and add-on pricing (e.g., mold, incidentals)

Sales Operations & Customer Support

• Respond to client inquiries regarding timelines, logistics, and general service updates (e.g., “Where’s my stuff?”)
• Assist with customer service for minor requests and order status follow-ups
• Complete deal packages including new customer setup and documentation submission
• Track and support small deals through production coordination and project milestone updates
• Manage change orders and collaborate with production/PMO for updates

Team & Process Support

• Onboard/offboard sales reps (access, tools, internal process documentation)
• Submit pricing vehicle requests and track queue items
• Support internal reporting, dashboards, and data clean-up efforts

• 3+ years of experience in sales support, operations, or customer service
• Familiarity with Salesforce (SFDC), CPQ tools, and Microsoft Office Suite
• Strong organizational and project management skills
• Excellent written and verbal communication
• Customer-first mindset with attention to detail and follow-through

Preferred Skills

• Experience with logistics and event planning
• Knowledge of public sector sales or preservation services a plus
• Comfortable working in a fast-paced, deadline-driven environment

Benefits: 

As a full-time employee, you will receive access to the following benefits

• Leadership and career development opportunities
• Low cost insurance (medical, dental, vision, life & disability)
• 401(k) plan (company matching)
• Paid holidays 
• PTO 
• Paid maternity & paternity leave
• Educational assistance
• Business casual environment