Claims Compliance Process Supervisor

Kin is redesigning insurance to be smarter, faster, and centered on the customer. We use intelligent pricing, offer seamless bundling, and make every step (from purchasing, servicing to claims) simple and friction-free, especially in the places traditional insurers often ignore.

We empower people to protect what matters most, starting with their homes and expanding to all they value, in a world where climate risks, rising costs, and outdated systems leave too many behind. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:

• Built In Chicago's Best Places to Work, Midsize Companies (2021-2025).

• Forbes' America's Best Startup Employers (2021- 2024, Ranked #37 in 2024).

• Inc. 5000 Fastest-Growing Private Companies.

• Forbes’ Fintech 50.

Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission.

So, what’s the role?

We are looking for a dedicated claims supervisor to join our growing team! As a Claims Compliance Process Supervisor, your main focus falls upon file quality as it pertains to compliance. You will be responsible for reviewing and reporting on the adherence to compliance requirements for all claims adjusting groups at Kin.

This role will require an individual who can lead a team of compliance specialists to identify compliance and quality trends and communicate them clearly and convincingly to the rest of the organization. A deep understanding of homeowner’s insurance claims is a must, and knowledge and experience with compliance in personal auto claims also would be beneficial. Further, in-depth support of other parts of claims, including litigation, pre-suit, and alternate dispute resolution is an integral part of this position.

This is a crucial role for us; our team is passionate about delivering outstanding results.

A day in the life could include:

Team Leadership & Oversight

• Supervising a cross-functional team responsible for claims compliance operations, litigation support, regulatory response handling, and the distribution of incoming communications (e.g., departmental inboxes), including issue escalation and response time monitoring.

• Monitoring operational data entry and maintenance across tools like Google Sheets and Legal Tracker, ensuring accuracy and usability for decision-making.

• Driving operational readiness by fostering high performance, cross-functional collaboration, and accountability across teams.

• Delegating complex and high-impact projects, ensuring appropriate task ownership, timely execution, and alignment with department and company objectives.

• Overseeing the coordination and scheduling of meetings across Liability, Litigation, Pre-suit, and Complex teams with outside counsel, ensuring alignment with legal timelines and operational demands.

• Supervising calendar management, mediation scheduling, and claims assignments across multiple litigation-supporting teams.

Compliance & Regulatory Project Oversight

• Leading the team in researching, interpreting, and applying complex state-specific claims handling and licensing regulations; ensuring findings are documented and escalated to Claims Leadership as needed. Knowledge and experience in both homeowners and auto claims is a plus!

• Supervising responses to Market Conduct Exams, State Financial Reviews, Reinsurance and Financial Audits, and Data Calls, ensuring thorough request analysis, data gathering, and written responses.

• Overseeing the planning and execution of compliance initiatives to ensure adherence to evolving legal and regulatory requirements.

• Supporting compliance readiness for new product launches (e.g., Kin Auto 2025) by overseeing process development, team training, and control alignment.

Auditing, Controls & Quality Assurance

• Managing the execution and quality of internal audits and state-specific compliance reviews, including auditing of claims payments, compliance controls, and departmental processes.

• Reviewing audit findings, analyzing trends (e.g., leakage, KPI deviations), and providing actionable recommendations to leadership.

• Ensuring timely execution of compliance control testing and tracking of corrective actions, partnering with relevant stakeholders to address deficiencies.

• Supervising the team's contribution to quality improvement and compliance monitoring efforts, aligning with internal standards and external expectations.

Documentation, Tooling & Automation Oversight

• Ensuring the development, accuracy, and accessibility of team-facing compliance documentation, SOPs, job aids, and audit responses.

• Overseeing the team's use and management of tools such as RegEd CODE, Google Sheets, and Legal Tracker, ensuring data integrity and usability.

• Collaborating with Kin Technical teams to define and prioritize tooling, automation, and reporting enhancements that support compliance effectiveness and operational transparency.

I’ve got the skills… but do I have the necessary ones?

• 3+ years of claims compliance experience OR 5 years of property claims handling experience in multiple roles, including a current adjuster license in Florida (or the ability to obtain a reciprocal license immediately)

• Claims leadership experience of at least 2 to 3 years

• Understanding of both homeowners and personal auto claims compliance is a plus!

• Proficient in Excel/Google Spreadsheets

• Desire to lead and empower a hard-working team to deliver best results

• Experience with process change and implementation

• Ability to quantify impacts using data

• Experience owning process management or process improvement projects

• Ability to collaborate effectively, working for a win-win while inspiring others to do the same

Catastrophe Requirements

All Claims employees are expected to be available in the event of a catastrophic event. Overtime and weekend shifts required.

Oh, and don’t worry, we’ve got you covered.
We offer a comprehensive benefits program, allowing you to choose the benefits that are best for you and your family including: Medical, Dental, Vision, Life Insurance and Disability Insurance options, Employee Assistance Program, as well as elective voluntary benefits such as accident insurance, hospital indemnity, critical illness, legal assistance and pet insurance.

In addition to these benefits, we also are excited to offer the following:

• Competitive salary and equity

• 401K with company match of up to 4%

• Flexible PTO for exempt employees, along with 8 company-observed holidays

• A paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for non birthing parents

• Continuing education and professional development opportunities

For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI.

For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above.

State locations and specifics are subject to change as our hiring requirements shift.

About Kin

Kin is the only pure-play, direct-to-consumer digital insurer focused on the growing home insurance market. We make policies convenient and affordable through a technology platform that delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service. Kin is a fully licensed carrier that offers coverage through its reciprocal exchanges which are owned by its policyholders. To learn more, visit www.kin.com.

EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.